Operations Associate

Job Description

Job Description

Operations Associate, Home Quality

Turn good homes into great move-ins—end to end.

About the Home Quality Team

What we do goes far beyond prepping a home for listing. Our work is about quality—as a mindset, a standard, and a promise to residents and homeowners. From the moment a home is ready to start work to the moment it’s loved, our team ensures that every step—inspections, repairs, cleaning, photography, listings—reflects our commitment to delivering homes that meet Belong’s standards.

About the Role

We’re looking for a hands-on operator who owns a portfolio of homes from inspection → scope → repairs → QA → photos → listing → move-in. You’ll translate inspection findings into action, coordinate contractors and schedules, manage revenues executed and timelines, and keep every stakeholder aligned. If you’re proactive, organized, and energized by making things happen fast—and right—this role is for you. This isn’t a sit-back role. You’ll chase blockers, re-sequence work on the fly, jump on details when needed, and keep momentum until keys are in a resident’s hand.

What You’ll Do

Own the home journey : Take each assigned home from inspection to move-in ready, ensuring scope, schedule, and revenues executed are clear and delivered.

Turn findings into plans : Convert inspection notes into punch lists; define scope, materials, and sequencing (repairs → cleaning → photos).

Coordinate the doers : Work daily with inspectors, handypeople, painters, cleaners, locksmiths, and photographers—ensuring access and day-of readiness.

Schedule with precision : Book vendors, stack work efficiently, and re-sequence quickly to protect timelines.

Guard the standard : Run pre- and post-repair QA; confirm photo-readiness; ensure listing criteria and brand standards are met.

Drive revenue execution : Compare quotes, choose the most affordable trusted option, and push work to completion and invoicing to realize revenues.

Communicate clearly : Keep homeowners, internal teams (Sales, Vendor Ops, Listings, Support), and residents updated—no surprises.

De-risk early : Escalate access issues, power / water, furnished homes, or special conditions quickly to avoid delays.

Track everything : Keep the source-of-truth updated in our product—every task, date, and invoice.

What Success Looks Like (KPIs)

Revenues executed

Time to list

Listings delivered

CSAT from homeowners and residents

What Makes You Great

Homeowner-centric : You frame decisions around trust, outcomes, and value.

Cross-functional driver : You align inspectors, contractors, and internal teams toward a date-certain goal.

Proactive : You anticipate issues and solve them before they hit the critical path.

Structured & organized : You manage multiple homes, vendors, and deadlines without dropping details.

Ambitious & hands-on : You roll up your sleeves and drive to done—and done well.

Outcome-oriented communicator : Crisp, timely, and action-focused in writing and on calls.

Minimum Requirements

1–3 years in start-up operations or a similar fast-paced execution role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.