Retail Systems & Support Analyst

Customer Job

Retail Systems & Support Analyst

Job ID : 25-10871

Pay rate range - $25 / hr. to $30 / hr. on W2

Schedule : Onsite, M-F, 8-5 pm

KEY RESPONSIBILITIES / REQUIREMENTS :

Position Summary :

The Client Retail team is seeking a results-oriented IT administrator to manage our retail store technology infrastructure.

The candidate will be responsible for managing existing platforms, hardware, and software, performing troubleshooting to resolve AV and IT issues, and maintaining our networks and servers.

This position will also play an important role in the selection, development, and deployment of all new additions to the technology deployed into our customer-facing environments.

Role and Responsibilities :

• Monitor, maintain, and deploy network and server systems
• Develop a streamlined process for upgrading, installing, and configuring new hardware and software with guidance from the Sr. Manager of Technology and Systems
• Establish and enforce security protocols and procedures to prevent potential threats
• Strengthening and managing internal security through inspection, audit, and approval processes
• Creating user accounts and managing access control
• Performing diagnostic tests and debugging procedures to optimize retail technology and systems
• Documenting and standardizing processes for use by retail team and back-office support teams
• Support new technology rollouts for testing and deployment
• Develop strong relationships with Client Global and local Systems and Security teams
• Assist Retail Store Operating Partners with guidance on deployment and technical support for systems used within operated retail stores and retail partner locations.

Technical Understanding

Skills and Qualifications :

Necessary Skills and Attributes :

Ability to work cooperatively and build strong relationships with peers and leadership; sharing ideas and developing effective business processes in support of the company's mission.

Ability to collaborate and be comfortable dealing with ambiguity, influencing across multiple complex organizations, and creating effective business partnerships.

Polished interpersonal skills, including strong verbal and written communication skills in the local market language.

Ability to effectively manage multiple projects, have attention to detail, and work effectively under deadlines in a collaborative and matrixed environment.