Client Services Guide-Support Desk

Role Overview:

We are seeking an outgoing professional to join the Yellow Dog Software team as a Client Services Guide, based full-time in our Norfolk, VA offices. Yellow Dog Software develops, installs, and services our own products, including a wide array of third-party integrations Our mission is to improve the lives of our customers by making inventory easier. And, for this role, we are seeking candidates with backgrounds in retail, food and beverage, or technical support roles who want to be part of our mission. Ideal candidates will be conversational, confident, solution-oriented individuals who demonstrate a team and client focused mindset. We seek resourceful and collaborative individuals that have exceptional communication abilities and technical competence. We value determination, grit, and initiative. We move quickly, work hard, and take care of our people with excellent professional development opportunities and benefits.

Key Responsibilities and Expectations:

• Collaborate, answer questions, and arrive at effective and timely solutions.
• Provide superior customer service by exercising in active listening, effective trouble-shooting, and continual problem-solving methods.
• Learn, train, and teach clients software use and best practices.
• Track activity via our ticketing system, Zoho Desk.
• Research and provide the best solutions for our clients.
• Communicate clearly and concisely with clients, teammates, and coworkers, specifically requiring superior written and verbal communication.
• Nurture positive relationships with our clients.
• Show a willingness to learn and improve every day and an ongoing effort to develop a deep understanding of our products.
• Lead clients to solutions within the framework of defined support processes.
• Learn and apply basic Microsoft Office skills.

Preferred experience:

• Hospitality experience (Server, bartender, or other)
• Experience with point-of-sale, inventory, or accounting systems
• Problem-solving experience in a technology environment
• Logistics or inventory experience
• Accounting background
• Keen ability to multitask and prioritize

Schedule:

• Day shift
• Monday to Friday, 8:30-5:00 with some afterhours/on call work
• Weekends and afterhours are worked on a rotating, on call basis

You must submit salary expectations, a resume and cover letter for full consideration.