Software Engineer

Software Engineer

About the Role
We are seeking a highly skilled Software Engineer to drive the design, development, and integration of advanced telephony capabilities into our enterprise platforms.

Responsibilities

• Define architecture and lead implementation of C#/.NET applications with integrated telephony (call recording, real-time call handling, analytics).


• Partner with stakeholders to shape the telephony roadmap, ensuring alignment with business goals.


• Architect and maintain integrations with platforms like Twilio, Asterisk, Genesys, Avaya, Cisco UC, or Amazon Connect.


• Ensure high availability, security, and resilience in real-time communication environments under heavy load.


• Lead resolution of complex issues in SIP signaling, media negotiation, and latency optimization.


• Oversee integrations with CRMs, analytics tools, and back-end systems for complete communication lifecycle management.


• Strong Skills in Documenting Code and Providing Technical Documentation.


• Mentor and coach engineers, run code reviews, and foster a culture of technical excellence and collaboration.

Requirements

• 2+ years in software engineering


• Extensive C#/.NET experience with a strong focus on telephony systems.


• Hands-on experience with Genesys PureCloud or Amazon Connect in a production environment.


• Knowledge of porting legacy Java applications to .NET with a focus on containerization (e.g., Docker, Kubernetes).


• Proven success in integrating with telephony APIs and protocols (SIP, RTP, VoIP, PBX, CTI).


• Deep knowledge of real-time communication technologies, async programming, and multithreaded systems.


• Proficiency with RESTful APIs, SQL Server, and cloud services (Azure or AWS).


• Solid grasp of network protocols, WebRTC, or event-driven messaging systems.

Preferred Qualifications

• Experience with telecom compliance frameworks (HIPAA, GDPR, STIR/SHAKEN, PCI DSS).


• Familiarity with enterprise contact center platforms (NICE inContact).


• DevOps skills including CI/CD pipelines and infrastructure-as-code.


• Contributions to open-source telephony projects (FreeSWITCH, Asterisk).


• Ability to effectively interact with customers and pre-sales teams to support solution design, demonstrations, and technical discussions.

Soft Skills

• Clear communicator able to translate technical strategy into actionable plans.


• Excellent problem-solving and analytical thinking.


• Strong decision-making and ownership over architecture and delivery.


• Passion for developing teams, improving processes, and delivering impactful solutions.


• Strong mentoring and technical leadership skills.