Brand Excellence Administrator

Job Summary

The Brand Excellence Administrator will be responsible for assisting the franchise in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

This position requires a dependable individual able to serve in an administrative capacity.  The Brand Excellence Administrator is expected to develop mastery of all shift roles and provide evaluation, training, and ancillary support to the franchise.  Additionally, qualified candidates should be willing to provide and / or support community outreach or promotion.  The individual is expected to assist the Franchise in pursuit of operational objectives including but not limited to :   staff level support, outreach, public relations, human resource training and support including club policy, procedures, and environment.

Essential Duties and Responsibilities

• Assist in the sustainment of a high performing club and team centered upon customer service excellence
• Elevate club level atmosphere through high energy and focus upon club operation optimization
• Administrate in conjunction with Franchise Management and provide backup support to Club Management.

Assist Management with communications including scheduling, training, and supervising staff.

Member service oversight - ensuring staff is providing a superior customer experience at all times

Assist in resolving or escalating member, guest, and / or employee issues or concerns

Receive phone calls in a friendly tone and provide administrative assistance with questions or concerns

Greet and register members and guests

New member enrollment

Conduct tours

Facilitate all member requests, issues and questions.

Qualifications / Requirements

Physical Demands