Veterinary Customer Service Representative

Client Service Representative

Join our team at Westbridge Veterinary Referral Hospital! Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Westbridge Veterinary Referral Hospital wants you to be our next Client Service Representative.

Compensation : $19 - $22 pending knowledge & experience

Schedule : Four 10-hour shifts including one weekend shift. 10a - 8p + 2p - 12a

About the Role : As a Client Service Representative, you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests. Responsibilities include :

Educate and Support : Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.

Appointment Coordination : Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.

Communication Mastery : Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.

Record Keeping : Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.

What We're Looking For : Beyond experience, we're seeking someone who embodies the core qualities of this role : flexibility, empathy, teamwork, and a strong willingness to learn. These traits are vital to supporting both our clients and clinical teams in a fast-paced specialty and emergency setting.

Exceptional First Impressions : Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.

Adaptability and Multitasking : In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.

Customer Service Excellence : If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

Flexibility and Adaptability : Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace. Fluent English skills (speaking & reading) are required for the role.

About Us : Since 1975, Westbridge has been a cornerstone of the community, providing top-notch veterinary care in a state-of-the-art facility spanning 14,000 square feet. Our hospital is meticulously designed to optimize patient care, while also offering our team the tools, space, and technology needed to practice medicine at the highest level. Conveniently located between major highways, our location is easily accessible from Boston, Cape Cod, and Rhode Island. Our comprehensive services include Emergency, Critical Care, Anesthesia, Surgery, and Diagnostic Imaging.

Benefits : CSR Certificate Program! PTO + Employee & Extended Family Pet Discount + 401k with matching + Medical / Dental / / Vision + Health Savings Account / Flex Spending Account + Short & Long Term Disability + Life Insurance + Employee Referral Program + Employee Assistance Program

Be part of an environment that values your dedication to exceptional client service and join our team!