Senior Customer Success Manager, Public Sector / Union

Senior Customer Success Manager, Public Sector / Union

At Spring Health, we are on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right timewhether it's therapy, coaching, medication, or beyondtailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting startedjoin us on our journey to make mental healthcare accessible to everyone, everywhere.

We are hiring a full time Senior Customer Success Manager, Public Sector / Union, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your book of business within the public and labor sectors, developing trusted relationships with key stakeholders, demonstrating program impact, and ensuring the success of Spring Health's solution in highly regulated, compliance-driven, and complex environments. This is a full time position that is fully remote. Please note there will be a travel component for both customer facing travel as well as internal related events.

What you'll be doing :

• Serve as the product expert and mental health advocate for a portfolio of public sector and union accounts, including municipalities, state agencies, education systems, and union funds.
• Build trusted partnerships with government HR leaders, benefit administrators, union representatives and consultants to drive engagement and retention.
• Navigate procurement and compliance considerations unique to the public sector, ensuring delivery aligns with contractual and privacy requirements.
• Consistently demonstrate Spring Health's value proposition, connecting outcomes to customer success metrics such as workforce resilience, absenteeism reduction and benefit utilization.
• Own the full customer lifecycle from implementation through renewal with a focus on program adoption and measurable outcomes.
• Lead business reviews and present insights to executive stakeholders, using data to tell the story of impact on workforce wellbeing and organizational performance.
• Collaborate cross-functionally with product, clinical and operation teams to deliver best-in-class support for public sector and union members.
• Provide consultative sales support and expansion strategy insights for this specialized customer segment.

What success looks like in this role :

What we expect from you :

The target base salary range for this position is $106,400 - $138,400, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Note : We have even more benefits than listed and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health : Our Values

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.