Account Manager (Voice AI)

About the Company

Our client is transforming how small businesses handle customer calls through an AI-powered voice system that works out of the box. Their platform answers calls 24 / 7, books appointments, and handles customer requests automatically, no coding or complex setup required. Founded by experienced entrepreneurs with deep expertise in AI and business operations, the company has built a solution that captures revenue businesses were leaving on the table, with over 1,000 customers already seeing results. As they scale across restaurants, dental practices, HVAC companies, cleaning services, and call centers, they're building a category-defining product in a massive, underserved market.

The Mission

Our client is on a mission to make enterprise-grade AI accessible to every small business owner, enabling them to capture every customer, reduce manual work, and unlock significant new revenue without complexity or friction. Their goal is straightforward : give every business the power to operate like a large enterprise, even if they're a solo operator or small team.

The Opportunity

As an Account Manager (Customer Expansion) , you will work directly with business owners to help them use more of the solutions they've already purchased. Youll identify new ways they can expand, present straightforward growth plans, and support them from analysis to implementation. The impact of your work will be clear, and you will report directly to the Expansion Team Lead.

What You'll Do

Systematically research customer accounts to uncover and execute expansion opportunities

Analyze customer usage patterns and performance indicators using ASR reports and internal analytics tools

Develop tailored expansion strategies for each client, aligning with their specific business needs

Build strong relationships with decision-makers to become a trusted advisor for AI deployment expansion

Drive upsell initiatives, propose new platform features, and help clients scale AI usage

Achieve and exceed monthly expansion revenue quotas starting at $2.5K, with significant growth potential

Conduct regular business reviews, present ROI-driven value propositions, and highlight untapped opportunities

Collaborate with internal teams to ensure seamless expansion and customer health

Maintain accurate CRM records and help refine expansion processes and best practices

Coordinate transitions with Partner Success Managers and support new AI feature implementations

What You Bring

3+ years in account management, customer success, or sales with a proven post-sale track record

Demonstrated success in upselling and expanding revenue within existing customer accounts

Strong analytical skills to interpret customer data, usage metrics, and identify performance opportunities

Strong process orientation and adaptability to customer-specific scenarios

Excellent communication skills and confidence in building relationships with executive stakeholders

Proficiency with CRM and customer success / sales tools

Demonstrated ability to adapt swiftly to a dynamic, fast-changing environment with changing product capabilities

Bonus : Background in SaaS, AI, or technology platforms

Key Attributes to Success

Independent decision-maker who listens to partners and acts on their feedback

Strong analytical skills and process-oriented mindset

Growth optimizer with a clear record of achieving targets

Enthusiasm for startups and new developments in AI

Why Join?

Compensation : Base $83,000$125,000, OTE $124,000-$187,000

Remote-first flexibility across the US, work ET hours on your terms

High autonomy and the chance to directly influence product and process development

Learn from leaders at the forefront of AI / SaaS and accelerate your personal growth

Be part of a lean team where impact matters more than politics and real work gets recognized

The company was founded by proven entrepreneurs with a track record of building successful, globally-adopted technology solutions

Help democratize AI technology for millions of small and mid-sized businesses worldwide who are traditionally underserved by advanced technology

Interviewing Process

HR Screening

Level 1 : 60-min video interview with the Hiring Manager

Level 2 : 60-min interview with one of the founders

Reference and Background Checks : conducted by the client

Job Offer : provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.