Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.
Duties include:
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
May perform similar duties as requested by supervisor
Requirements:
Displays good initiative
NIGHT AUDITOR • Charlotte, NC, US
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