Parking & Gates Manager

Position Summary

The Parking & Gates Manager is responsible for managing parking and gates operations during a variety of year-round events and the annual Indiana State Fair. This position requires a self-motivated individual with the ability to coach and schedule part-time staff and implement operational strategies to ensure an exceptional guest and employee experience. The Parking & Gates Manager works an event-based schedule with evening and weekend shifts being a regular and essential part of the role. Time off is provided on weekdays in alignment with event demands.

Essential Functions and Responsibilities

1. Manage daily parking and gate operations. Engage directly with team members, providing guidance and modeling professionalism, accountability and problem-solving.

2. Train, schedule and supervise part-time staff of parking attendants, gate cashiers and supervisors.

3. Is responsible for parking and gate operations during the annual Indiana State Fair.

4. Assist in implementing plans to ensure departmental operations meet the goals of excellent guest and employee experience.

5. Assist the Associate Director of Parking & Gates in the development and implementation of custom parking and gate plans for event weekends and for the annual State Fair.

6. Assist with administrative tasks such as payroll and developing and improving operational procedures.

7. Work closely with Safety & Security personnel on event planning, incident reporting and event management. Will be cross-trained to assist with event safety MOD responsibilities.

Skill Requirements

1. Excellent motivator and coach : Able to motivate a part-time workforce focused on guest experience, show readiness, following procedures and working as a team.

2. Strong customer focus : Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs.

3. Excellent interpersonal relations : Able to relate effectively to a wide range of people, personalities and demographics; is able to connect with others in a variety of circumstances so that people feel a level of comfort and ease around that person.

4. Strong technological skills : Able to use Microsoft, Apple and Android products to perform and complete work. Able to use intuition and knowledge of available technology to troubleshoot issues. Able to create or assist in the creation of spreadsheets, maps and other professional documents in Excel, Word, Power Point, etc.

5. Good team player : Able to share credit with coworkers; promotes a friendly work environment; works closely with other departments as necessary; supports group decisions.

6. Strong work ethic : Able to manage work priorities and deadlines. A strong self-starting mentality with an appropriate sense of urgency is required to keep pace with an active event schedule.

7. Strong ability to plan : Able to manage multiple projects; determines project urgency in a meaningful and practical way; uses goals to guide actions; creates detailed action plans; organizes and schedules people and tasks.

Education / Experience

• High school diploma or GED equivalent required; college degree is preferred.
• At least three years of supervisory experience.
• Experience in event parking and / or gates operations
• Forklift certification or ability to obtain within six months of hire date.

Preferred Qualifications

Job Complexity

This position requires sound judgment in developing and applying well-established procedures and methods. Successful candidate is able to solve issues of varying urgency in gate and parking operations to address bottlenecks and obstacles and to create a smooth entry and exit experience for guests.

Supervisory Responsibilities

This position has direct supervision over approximately 50 part-time gates and parking staff year-round. During the Fair, this position supervises an additional 300 seasonal employees on the gates and parking staff. This position is expected to coach and motivate staff to work as a team toward common goals.

Supervision Received

This position reports to the Associate Director of Parking & Traffic who will establish broad departmental goals. The employee participates heavily in setting work objectives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. The starting salary range for this position is $51,000 to $56,500.

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