Customer Support Engineer

About Liferay

Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this Role

Are you tech-savvy? Do you enjoy interacting with new people every day and solving complex problems? If so, we have an exciting opportunity for you. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team. As a Customer Support Engineer you will have an opportunity to help resolve Liferay product issues for hundreds of customers in fields that range from entertainment to finance to government and more.

Key Objectives

• Drive completion of multiple reported issues across our different service offerings and among various customers simultaneously by providing frequent substantial updates
• Effectively and professionally collaborate with the customer and our teams to gather crucial information of issues through our internal tools, ticketing system, and screenshares
• Configure different environments each day to test and help in reproducing customer issues
• Create and assist in maintaining internal and public facing documentation
• Develop strong and professional relationships with customers and colleagues
• Invest in your personal growth and the growth of others

Preferred Qualifications

What We Offer

Opportunities to take responsibility, grow professionally, and Stay Nerdy

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.