Customer Program Manager

Job Title: Customer Program Manager
Job Location: Chicago, IL

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

We have an exciting opportunity for a CUSTOMER PROGRAM MANAGER to manage multiple levels of customer interaction and serve as a single point of contact to one of our strategic DGF customers with a complex supply chain.

Key Responsibilities: (enter 5-10 bullets regarding the position responsibilities – keep it short/concise)

• Review and ensure achievement of customer specific KPIs and service agreements
• Provide performance reporting
• Maintain communication with internal/external/third parties to meet customer expectations
• Provide proactive problem resolution and corrective actions to ensure excellence in service
• Key contact for escalations
• Develop sustainable relationship with internal and external stakeholders
• Coordinate implementation of business
• Participate/lead in customer reviews (QBR and/or MBRs)

Skills / Requirements: (Enter 5-7 bullets of your MUST HAVE and PREFERRED skill requirements)

• Strong interpersonal and communication skills and an ability to manage multiple priorities
• Strong commitment to customer service and satisfaction
• Proficient with email, Excel, Word and PowerPoint
• Strong understanding of freight forwarding and the logistics Industry
• Analytical and problem solving capabilities
• Fluent in English communication (verbal & written)

Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)

Benefits (All Non-Union Employees)