Director, Pharmacy Operations

Knipperhealth Team Opportunity

Your passion, actions, and focus are our strength. Become one of our contributors. Join the KnipperHEALTH team!

Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM). Our companys focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed, and driven by market insight and data to ensure maximum return on our clients investment, ultimately improving peoples lives.

The Knipper Vision : Create the shortest path between patient and therapy.

Summary

Under the direction of the Vice President of Pharmacy Operations, the Director of Pharmacy Operations provides site leadership and operational oversight to ensure the safe, compliant, and efficient dispensing of prescription products nationwide. This role is accountable for achieving strategic, financial, and operational goals across a multistate, high-volume pharmacy enterprise. The Director will oversee a highly automated fulfillment environment and drive continuous improvement initiatives to ensure optimal scalability, quality, and patient satisfaction.

This role is located ON-SITE at our facility in Lakeland, Florida. Occasional overnight travel as needed for training, collaboration, and leadership meetings may be required (

Responsibilities

• Develops and maintains pharmacy services in accordance with State and Federal regulations, accepted standards, and company policies.
• Leads operations supporting multistate licensure, ensuring readiness for shipment to all 50 states.
• Oversees high-volume automation and robotic dispensing systems.
• Ensures maintenance and optimization of robotic systems, conveyor networks, and automated labeling.
• Provides strategic oversight of cold-chain management processes.
• Oversees management of inventory control and pharmacy supplies.
• Oversees the planning, supervision, coordination, and execution of all activities related to pharmacy operations.
• Provides onsite operational support to the data entry and clinical review teams.
• Monitors operational throughput, production metrics, and key performance indicators.
• Coordinates and supervises departmental operations.
• Mentors, trains, and develops staff and management team.
• Collaborates cross-functionally with Compliance, Quality, IT, Human Resources, and Talent Acquisition.
• Oversees quality improvement initiatives.
• Partners with IT and vendor partners to validate system upgrades.
• Supports the annual budgeting process.
• Maintains strict adherence to HIPAA and other confidentiality requirements.
• Serves as the primary onsite point of contact for client and manufacturer relationships.
• Enforces company policies and performs other duties as assigned.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

Minimum Job Requirements :

Knowledge, Skills & Abilities :

Physical Demands :

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers / clients. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.