Technical Business Systems Analyst Warranty Transformation

Education & Experience
•Required: Bachelor's and Master's degrees with 5-7 years of experience in business processes and systems OR an Associate’s degree with 10+ years of experience.
• Required Experience: Previous experience as a business analyst for the development of large and complex IT solutions.

Technical Skills (Required)
• Methodology: Familiarity with IT Development using Agile methodology and the agile development lifecycle.
• Technical Awareness: Familiarity with various programming languages and technologies used at Caterpillar (e.g., Java, PostgreSQL, AWS).
• Analytical Skills: Strong analytical and problem-solving skills.
• Leadership: Ability to work with and provide leadership to offshore teams.

Technical Skills (Nice-to-Have)
• Development Background: Previous experience as a Software Engineer (in Java or similar).
• Platform Experience: Experience with off-the-shelf solutions (e.g., Salesforce).

Role & Responsibilities
• Act as the primary liaison between Global Warranty business partners and IT development teams.
• Gather, document, and communicate business requirements for the future warranty solution.
• Perform and lead business process analyses to define objectives and methods.
• Coordinate with product development engineers (using Agile/Scrum) to track and communicate design and development progress.
• Lead User Acceptance Testing (UAT): Write test scripts, work with business partners to execute UAT, and provide status feedback to the development team.
• Write training documents, job aids, and provide support and training to business partners.
• Ensure the solution is achieved in compliance with internal policies (e.g., SoX) and external regulations.
• Identify, document, and report design, reliability, and maintenance problems and bugs.
• Provide expert advice on enterprise business processes and support 2-3 projects concurrently.

Disqualifiers / Red Flags
• Unwilling to work 5 days a week on-site in Peoria, IL.
• A "timid" personality or lack of initiative.
• Choppy tenure or a history of consistent job-hopping.
• Inability to demonstrate experience with large, complex IT projects in an Agile environment.