Desktop & Client Support Tech

Position Information:

The Desktop and Client Support Technician is responsible for providing technical hardware and software problem resolution to all end user computer peripheral equipment and Audio Visual (AV) hardware to ensure operational excellence across all WakeMed locations. Provides technical support by performing installation diagnostics repair and preventative maintenance of all client computing hardware software peripherals and AV communication equipment. Supports all IT hardware including but not limited to workstations laptops printers iPads iPhones Android phones and tablets. Maintains print queues for both clinical and business users. Performs hard drive encryption and degauss surplus hard drives. Interacts with other Tier 1 and 2 technical support staff to restore service and/or identify core problems.

Experience Requirements:
2 Years Information Technology - Information Services In Large-scale User Environment Required - In Healthcare - Multi-Hospital System Preferred

Select Education Type:
High School Diploma or Equivalent Required - And Associate's Degree Information Technology Preferred Computer Science Or Related Field Preferred

Licensure/Certification Requirements:
Network Technology Or Related Certification Preferred

Hours of Work:
Monday-Friday 8:00am-4:30pm

Weekend Requirements:
As Needed

Call Requirements:
Yes