Scaled Customer Experience Coordinator

A company is looking for a Scaled CX Coordinator.

Key Responsibilities

Design and manage learning and education programs, including onboarding and training

Collaborate with cross-functional teams to create utilization reports and customer insights

Develop and execute scaled communication programs for customer engagement

Required Qualifications

1-3 years of experience in Customer Success, Program Management, or related SaaS roles

Proven experience in building scaled programs such as LMS and onboarding

Strong collaboration skills with cross-functional teams

Excellent project management and organizational abilities

Customer-focused with a passion for simplifying complex processes