Elite Technical is seeking a Healthcare focused, Sales Broker Support Representative who can assist our client's internal Broker Team with Sales related coordination / activities. This position will work in collaboration with leadership to provide support to the internal and external sales team and is responsible for providing support for sales and retention. Serves as liaison within our clients environment and with external vendors for sales related issues and escalations. Position is accountable for supporting sales agents with various inquiries and escalations.
ESSENTIAL FUNCTIONS:
- 25% Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints. Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals. Develops understanding of commission related issues.
- 20% Serves as market segment product expert. Remains current on all legislative changes and regulation updates and communicates to appropriate departments to insure consistent information dissemination corporate-wide. Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.
- 20% Develops and maintains a strong relationship with internal staff and account support staff to identify and resolve sales related inquires and escalations. Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.
- 20% Provides regular updates to management with regard to identified and outstanding issues. Works with internal teams and external vendors to facilitate, monitor and track issues and escalations. Serves as liaison between sales teams and management.
- 15% Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.
Although this position is primarily remote, there are meetings onsite in Canton MD and/or Merriweather MD 1x per month, with random onsite trainings as well. We are seeking candidates that reside in one of the following states: Wash DC, MD, VA, DE, PA
Required Skills
- Education Level: High School Diploma
- Experience: 3 years+ experience working supporting the Healthcare Payor industry in a sales and/or broker support type of position.
- Seeking basic understanding of Medicare, but strong understanding of the healthcare payor sector in general.
- Salesforce or any similar CRM system is required
- Strong MS Office Suite exp.
Healthcare Broker Support REP • Hybrid/Caton, MD
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