Sendbird is hiring : Visual & Marketing Designer in San Mateo

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re‑engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

We are a team that enriches every touchpoint between the brand, product, and our users. We’re looking for a Visual & Marketing Designer who can help bring Sendbird’s brand and product experience to life through compelling visual design across various marketing channels. This role will lead the creation of on‑brand graphic design for marketing campaigns and customer‑facing materials, while also supporting UI / UX design efforts for our AI‑based products. You’ll play a key role in shaping a consistent and impactful visual experience across all platforms.

What You’ll Do

Create diverse graphic designs grounded in brand identity—including digital ads, social content, email campaigns, event visuals, and offline promotional materials

Develop creative visuals that clearly communicate product and marketing messages

Build and maintain a cohesive visual language that strengthens brand experience across all customer touchpoints

Design and manage digital assets for websites, landing pages, and blogs

Produce custom mockups and visual materials for Sales and Customer Support teams

What You’ll Bring

Native or bilingual proficiency in English, and proficient in Korean (both written and verbal communication)

Strong aesthetic sense and the ability to interpret and apply brand identity in visual design

Skilled in building and maintaining cohesive visual systems across channels

Bachelor’s degree in Visual Design, Graphic Design, or a related field

Minimum of 4 years of experience in graphic and marketing design

Experience designing for various digital and print media (web, social, ads, promotions)

Proficiency in key design tools such as Figma, Photoshop, Illustrator

Strong communication and collaboration skills, with experience working cross‑functionally with marketing, product, and engineering teams

Prior experience leading brand and marketing design at a startup

Design experience related to AI products or services

Understanding of UI / UX and web / mobile interface design

What We Offer

20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest / rejuvenation days and birthday day off

Company‑subsidized medical, dental, and vision insurance (100% for the employee, 80% for dependents)

Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan

Equity program

401K program

Parental leave

Life and disability insurance

Be Your Best Self : An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to mental health services, gym memberships, and more.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar‑stage growth companies. A reasonable estimate of the current salary range for this role is $160,000.00 - $190,000.00 . We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in‑office schedule. Please work with your manager to understand the office time requirements for your position.

What Diversity And Inclusion Mean To Us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle‑tested, award‑winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise‑level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y C B N Y, and other reputable investors.

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