Sr. Manager, Learning & Development

Job Description

Job Description

Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands : Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.

Overview : The Senior Learning and Development Manager plays a critical role in working across operations to lead, support, develop, and implement high-quality training systems that meet the essential needs of both the individual and the business, drive employee growth, operational excellence, and organizational success. This person will play a cross functional role in helping to shape and execute the organizational learning strategy at the OATKA location. Throughout 2025-2026, this person will play a key role in our SAP S4 / HANNA implementation at the site. This person collaborates with internal and external operational leaders, along with safety, quality, and frontline employees to effectively lead training programs, analyze data, report progress against KPIs, and develop solutions that continuously improve the health of the training department. The candidate must have a passion for developing people and must be experienced in developing programs at scale. The person will play a key role in collaborating and at times leading change management.

Key Responsibilities : Training Program Development

• Competency Mapping.
• Develop, design, and execute curriculum for performance-based training programs to support and further develop job training.
• Develop content such as SOPs, work instructions, job aids, and e-learning modules.
• Strategize and collaborate with cross functional teams to develop and implement a robust UNC Onboarding Program
• Assess programs for effectiveness and alignment to UNC standardized formats.
• Ensure content aligns with quality, compliance, and safety standards.
• Analyze jobs using UNC accepted methodologies, (e.g. DACUM, SCID)
• Possess and apply manufacturing skills and knowledge of operational processes.
• Assist in leading change management

SAP Training Responsibilities

Learning Management System (LMS)

Project and Change Management

Workforce Development and Retention

Competencies : Leader :

Technical :

Physical Demands : Must be able to stand for long periods and work across multiple shifts.

Qualifications : Prior Training Manager experience or equivalent in education, technical writing, quality assurance, or continuous improvement.Minimum 2 years’ experience in food manufacturing.Associate degree or higher and / or relevant coursework in education (preferred).

Preferred Skills :

Pay : $110,000-$145,000 / year

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.