Data Engineer

Company Overview :

NationsBenefits is recognized as one of the fastest growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Position Summary :

The IT Business Process Analyst is responsible for driving process optimization, service quality, and operational excellence across the IT organization. This role applies ITIL, Lean, and Six Sigma methodologies to streamline workflows, eliminate waste, reduce variability, and enhance the overall performance of IT services.

Serving as a key interface between IT and business units, the analyst ensures IT services are predictable, standardized, customer-focused, and continuously improved. The ideal candidate has strong analytical capabilities, exceptional communication skills, and a proven ability to transform complex operational challenges into measurable, repeatable solutions.

Key Responsibilities :

Service Management & Process Optimization (ITIL)

• Evaluate and improve IT processes across the ITIL service lifecycle (Incident, Request, Problem, Change, Asset, Knowledge).
• Conduct end-to-end process mapping, gap analysis, and workflow redesign to ensure consistency and adherence to ITIL best practices.
• Drive Continual Service Improvement (CSI) initiatives, including the development of KPIs, performance baselines, and trend analysis.
• Align IT processes with business outcomes to improve service reliability, responsiveness, and stakeholder satisfaction.
• Develop and maintain IT process documentation, SOPs, and service catalogs.

Lean & Six Sigma-Based Efficiency Improvements

Cross-Functional Collaboration & Business Partnership

Quality Control & Service Performance

IT Operations Support & Governance

Qualifications : Required

Preferred

Soft Skills