Project Manager - Professional Services (Remote-Southeastern US)

Project Manager - Implementations

The Project Manager - Implementations is a customer facing role responsible for managing Device and Interoperability Implementation projects for ICU Medical customers as well as managing the overall customer experience. The role leads assigned projects in a project management capacity, as well as presents issues, recommendations, and updates to customers and internal stakeholders on the assigned projects.

Essential Duties & Responsibilities :

• Provide project leadership, organize and lead multi-disciplinary project team through associated project activities.
• Manage Service Delivery including Scope, Resources, Timelines and the Change Order Process.
• Set customer expectations in accordance with agreed upon terms and conditions.
• Proactively Identify, Communicate and Manage Engagement Risks
• Manage all engagements within predefined performance targets including customer satisfaction and profitability.
• Analyze project forecasts, timelines, budgets, reports, and metrics to ensure project deliverables arrive on time and on budget.
• Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis.
• Manages other Device Service projects, including but not limited to, field correction projects that are the on-market service component of Market Actions (Field Actions).
• Presenting to a variety of audiences in a variety of settings
• Support select Sales Activities and Presentations as the Subject Matter Expert

Knowledge Skills and Qualifications :

Education and Experience :

Minimum Qualifications :

Travel Requirements :

Physical Requirements and Work Environment :

About Us :

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you :