Community Manager Job at Community Association Management, Limited in Durham

Because Communities Deserve Better!

At Community Association Management, we believe that leadership, integrity, and accountability are the pillars of strong communities. Our WHY is to creatively find solutions and overcome challenges so that we can work together to advance the common cause. As a Community Manager, you’ll serve as a trusted advisor to the Board of Directors and a resource to residents, delivering expert portfolio management and a higher standard of service.

About the Role

The Community Manager is responsible for providing high-level portfolio management to a designated group of residential associations. This role serves as the central liaison between Board Members, residents, vendors, and internal departments — ensuring the association operates in compliance with governing documents, fiscal responsibilities, and community standards.

What You’ll Do

• Serve as the main point of contact for Board of Directors and residents within assigned communities.
• Gain a comprehensive understanding of governing documents, contracts, and community needs.
• Conduct regular property inspections and provide maintenance recommendations.
• Prepare for and attend Board and Annual Meetings; distribute meeting notices, track quorum, and assist with voting logistics.
• Manage vendor relationships: solicit proposals, evaluate bids, draft contracts, and monitor performance.
• Investigate and document resident concerns, coordinate resolutions, and respond to complaints.
• Handle insurance claims, including assessments, reporting, and repair oversight.
• Provide monthly management reports with financial updates, inspection findings, and operational summaries.
• Collaborate with Compliance Inspectors to manage rule enforcement and violation processes.
• Assist with architectural requests and compliance with design guidelines.
• Support long-term community planning through reserve studies and budget forecasting.
• Participate in document amendment processes and assist with FHA approval as needed.

What You’ll Bring

• Associate degree or equivalent; 3+ years of experience in community or property management preferred.
• Knowledge of association governing documents and community operations.
• Strong written and verbal communication skills.
• High attention to detail, time management, and prioritization skills.
• Proven ability to manage multiple communities and foster positive relationships.
• Experience in vendor management and contract oversight.
• Ability to work evenings or weekends for scheduled meetings or emergencies.

Work Environment & Schedule

• Full-time, 40 hours per week (Monday–Friday, 8:00 AM – 5:00 PM).
• Requires occasional after-hours and weekend work.
• Involves regular travel to managed communities.

Join Our Mission

If you're an organized, service‑driven professional who thrives on creating results, managing details, and building community trust, we invite you to join our team — where better communities begin with better management.

Benefits

• Medical
• Dental
• Vision
• Life
• 401K