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Associate-Rehabilitation Clinical Support
Associate-Rehabilitation Clinical SupportIndiana University Health • Carmel, IN, United States
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Associate-Rehabilitation Clinical Support

Associate-Rehabilitation Clinical Support

Indiana University Health • Carmel, IN, United States
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  • [job_card.full_time]
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Onsite Float Position

This is an onsite float position, and applicants must be available to work at potentially nine clinic locations. (Downtown and Metro Indianapolis) Float staff support coverage for PTO, last-minute call-ins, higher-volume clinics, and front-desk staffing needs. Mileage reimbursements available.

Schedule

40 hours per week, with varying days, times, and clinic assignments. Hours will fall MondayThursday between 7:15 a.m.6:15 p.m. and Friday 7:15 a.m.4:15 p.m. Some shifts will be 7:15 a.m.6:15 p.m. As a float, there may be last-minute changes to shift times or assigned locations based on staffing needs.

Top Responsibilities
  • Register, schedule, and check in patients
  • Communicate with patients, coworkers, and providers
  • Maintain and update medical records
Department Interaction
  • Send records to referring providers and workers' compensation adjusters
  • Work with other IU Health clinics for patient transfers
  • Collaborate with the department's central scheduling team and insurance team
Skills & Attributes
  • Strong attention to detail
  • Ability to multitask in a fast-paced environment
  • Effective communication skills
  • Experience with Cerner or Epic is a plus
  • Proactive and comfortable asking questions
  • Strong problem-solving skills
Training
  • 68 weeks of training, beginning at one clinic to learn core responsibilities, then expanding to other clinics
  • Training may be extended as needed
  • Supportive, welcoming culture that encourages questions and feedback
Role Summary

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

  • Accurate and timely resolution of patient accounts
  • Collecting information to generate complete and accurate financial and demographic records
  • Insurance verification, prior authorization, and coordination of benefits
  • Communicating with payers and patients to confirm financial information
  • Accurate patient registration and scheduling of recurring appointments
  • Answering incoming calls and directing patients and visitors appropriately
  • Participating in departmental operations and performance-improvement activities
  • Complying with infection control, equipment training, regulatory standards, and safety programs
  • Ordering, distributing, and maintaining department supplies
  • Meeting productivity, quality, and service standards to support departmental goals
Requirements
  • High School Diploma or GED required
  • 03 years of customer service or medical office experience preferred
  • Minimum one year of medical office experience or a combination of customer service experience and education in insurance verification, patient registration, or medical terminology strongly preferred
  • Basic proficiency with Microsoft Office (Word, PowerPoint, Excel, Teams)
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Associate-Rehabilitation Clinical Support • Carmel, IN, United States

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