Lead Phlebotomist

Lead Phlebotomist

Join our dedicated team as a Lead Phlebotomist! Under the guidance of the area supervisor, you will ensure the efficient completion of daily operations at Patient Service Centers (PSCs) and In-office Phlebotomy (IOPs). Your role will support a safe and professional environment for patients, clients, and colleagues while providing administrative and training assistance to supervisors. This position also serves as a backup for the area supervisor when needed.

Key Responsibilities :

• Travel to client locations on short notice within a designated region.
• Assist in implementing Standard Operating Procedures (SOPs) for phlebotomy services in line with PathGroup guidelines.
• Support the Phlebotomist Supervisor in their absence by carrying out necessary duties.
• Coordinate the activities of phlebotomists in PSCs and IOPs to maintain consistent production and service levels while disseminating important information.
• Provide training, coaching, and feedback on performance evaluations for phlebotomists.
• Conduct site visits as assigned, document findings, and assist with quality assurance audits.
• Welcome customers with courtesy, treating all clients with respect.
• Ensure accurate and timely collection of field phlebotomy and PSC specimens.
• Perform specimen collection following established procedures, providing clear explanations to patients to alleviate anxiety.
• Safely dispose of biohazardous materials according to laws and policies.
• Complete requisitions with precision and maintain accurate patient, specimen, and billing records.
• Research test / client information in the lab computer system.
• Manage laboratory requisition forms and specimen processing effectively.
• Prepare specimens for transport while ensuring integrity and proper labeling.
• Maintain organization of records and documentation.
• Create employee schedules with minimal overtime for supervisor approval.
• Assist with employee time and attendance entry.
• Document daily PSC / IOP Phlebotomy activities.
• Compile monthly statistics and data as necessary.
• Perform clerical duties including filing, faxing, and electronic data entry.
• Approve time in attendance software promptly.
• Exhibit commitment to organizational values and adhere to dress code policies.
• Utilize time efficiently while managing fluctuating patient flow.
• Foster a positive work environment through courteous and professional interactions.
• Answer phone calls with a friendly demeanor and appropriate company representation.
• Act independently while effectively communicating issues to supervisors.
• Contribute to a positive team atmosphere and assist in maintaining facility cleanliness.
• Assist with inventory counts and report shortages as needed.
• Use proper personal protective equipment (PPE) to ensure safety and adhere to laboratory safety protocols.
• Comply with industry security practices and regulatory guidelines to protect sensitive health information.
• Familiarity with Corporate Compliance Program and adherence to all policies, including Privacy and Security policies, is essential.