Patient / Client Relations Specialist (Patient Navigator)

Job Description

Job Description

Cherishing Our Children Since 1977

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to helping children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

As a Patient / Client Relations Specialist (Patient Navigator) you will deliver high-quality patient engagement and customer service for our Federally Qualified Health Center (FQHC). This position focuses on outbound and inbound communication to educate patients—particularly those assigned through managed care capitation rosters—about their assignment to our facility, the comprehensive services we offer, and how to access care. The representative also conducts follow-up calls related to the Sliding Fee Discount Program, supporting patient understanding and satisfaction while assisting with care coordination across departments.

This position primarily involves telephone-based communication.

Why join CFCE :

• You will make an invaluable impact in the community
• We offer growth and professional development opportunities
• You may qualify for Public Service Loan Forgiveness
• We offer benefits; PTO, Medical, Dental, Vision, 403b retirement plan and more for qualified positions.

Some of the Functions Include :

Minimum Education / Experience :

Skills / Experience Needed :

CFCE is a Drug Free Workplace and an Equal Opportunity Employer.

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