Talent.com
Patient / Client Relations Specialist (Patient Navigator)

Patient / Client Relations Specialist (Patient Navigator)

Center for Family and Child EnrichmentMiami Gardens, FL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Cherishing Our Children Since 1977

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to helping children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

As a Patient / Client Relations Specialist (Patient Navigator) you will deliver high-quality patient engagement and customer service for our Federally Qualified Health Center (FQHC). This position focuses on outbound and inbound communication to educate patients—particularly those assigned through managed care capitation rosters—about their assignment to our facility, the comprehensive services we offer, and how to access care. The representative also conducts follow-up calls related to the Sliding Fee Discount Program, supporting patient understanding and satisfaction while assisting with care coordination across departments.

This position primarily involves telephone-based communication.

Why join CFCE :

  • You will make an invaluable impact in the community
  • We offer growth and professional development opportunities
  • You may qualify for Public Service Loan Forgiveness
  • We offer benefits; PTO, Medical, Dental, Vision, 403b retirement plan and more for qualified positions.

Some of the Functions Include :

  • Conduct outbound calls to patients identified on capitation rosters to inform them of their assignment to the health center.
  • Explain available services including primary care, dental, behavioral health, and specialty services.
  • Guide patients through the new patient onboarding process and direct them to appropriate departments to schedule appointments.
  • Respond to incoming calls from patients and community members seeking information about the facility and services.
  • Provide exceptional customer service, addressing concerns and routing inquiries to appropriate departments in a timely manner.
  • Conduct follow-up calls with patients who have applied for or inquired about the Sliding Fee Discount Program.
  • Assess patient satisfaction and understanding of program eligibility, application, and benefits.
  • Identify barriers to participation and escalate any concerns to the Strategic Operations Coordinator for resolution or further review.
  • Collaborate closely with front office and clinical departments to ensure accurate scheduling handoffs and service coordination.
  • Minimum Education / Experience :

  • Position requires a high school diploma. Preferably an Associate’s Degree in Accounting, Finance, or Business management preferred.
  • Preferably two years or more experience with a Community Health Center in a Federally Qualified Health Center (FQHC) setting.
  • Must be detail-oriented and possess excellent organizational and communication skills.
  • Skills / Experience Needed :

  • Strong verbal communication and active listening skills.
  • Ability to manage a high volume of calls while maintaining professionalism and empathy
  • Familiarity with capitation rosters, sliding fee programs, and community health models.
  • Proficient in EHR systems and call documentation tools; Microsoft Office experience preferred.
  • CFCE is a Drug Free Workplace and an Equal Opportunity Employer.

    Powered by JazzHR

    0O9x768Zy4

    serp_jobs.job_alerts.create_a_job

    Patient Navigator • Miami Gardens, FL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Medical Collections Specialist

    Medical Collections Specialist

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Medical Collections Specialist.Key Responsibilities Analyze and resolve denied or unpaid claims by identifying the root cause of the issue Draft effective appeals and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Nebraska Licensed Medical Review Specialist

    Nebraska Licensed Medical Review Specialist

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.part_time
    A company is looking for a Medical Review Specialist : Part Time.Key Responsibilities Perform medical reviews to ensure compliance with contracts, regulations, and medical policies Conduct accura...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Account Resolution Specialist

    Patient Account Resolution Specialist

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Account Resolution Specialist.Key Responsibilities Provide excellent customer service and product information to patients and providers Support field teams by ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Financial Services Specialist

    Patient Financial Services Specialist

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Financial Services Specialist to manage healthcare claims and ensure proper reimbursement. Key Responsibilities Call payers to understand claim status and resolv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Health Navigator

    Health Navigator

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Health Navigator.Key Responsibilities Conduct educational calls to advise members on available benefits and services, completing health needs assessments and referrals ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    A / R Follow Up Specialist

    A / R Follow Up Specialist

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an AR Follow Up Specialist.Key Responsibilities Follow up on unresolved claims with insurance carriers Research insurance company issues and check claim status Resolve ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist

    Patient Access Specialist

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Access Specialist who will provide exceptional customer service and support in a remote setting. Key Responsibilities Adhere to patient confidentiality and HIPAA...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Navigator

    Patient Navigator

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Navigator (H).Key Responsibilities : Serves as team lead and subject matter expert, assisting management and staff Handles escalations from agents and customers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Recruitment Specialist

    Patient Recruitment Specialist

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Recruitment and Retention Specialist.Key Responsibilities Conduct early operational planning and research for patient recruitment strategies Manage relationshi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Center Specialist

    Patient Access Center Specialist

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a CSR II Patient Access Center.Key Responsibilities Provide excellent customer service to patients and healthcare providers via high volume phone calls Maintain up-to-da...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Contact Specialist - PA

    Patient Contact Specialist - PA

    VirtualVocationsMiami, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Contact Specialist I to support patient access and care through scheduling and managing patient appointments. Key Responsibilities Schedule, cancel, and confirm ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Maryland Licensed Bilingual Clinical Specialist

    Maryland Licensed Bilingual Clinical Specialist

    VirtualVocationsTamarac, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bilingual Clinical Support Specialist to join their team.Key Responsibilities Contact members promptly regarding out-of-range vital signs or device readings Assist mem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Minnesota Licensed Clinical Consultant

    Minnesota Licensed Clinical Consultant

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Sr Clinical Consultant responsible for reviewing and analyzing complex medical information to support disability claims. Key Responsibilities Assess and analyze claim fi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote RN Clinical Sales Specialist

    Remote RN Clinical Sales Specialist

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    A company is looking for a Clinical Sales Specialist to work remotely in a part-time capacity.Key Responsibilities Guide potential clients seeking information about healthcare solutions Utilize ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Maryland Licensed Clinical Support Specialist

    Maryland Licensed Clinical Support Specialist

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Clinical Support Specialist to join their team.Key Responsibilities Contact members promptly regarding out-of-range vital signs or device readings Assist members with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Patient Registration Specialist

    Patient Registration Specialist

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Registration Specialist to register patients and manage their information.Key Responsibilities Pre-registers new patients and collects demographic and insurance informa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Client Services Specialist

    Senior Client Services Specialist

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Client Services Specialist - Physician Billing.Key Responsibilities Manage multiple projects across several clients, ensuring delivery within scope, schedule, an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Reimbursement Specialist I

    Reimbursement Specialist I

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Reimbursement Specialist I - Prior Authorization.Key Responsibilities Act as the primary contact for insurance companies to obtain preauthorizations for patient service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Oregon Licensed Patient Services Specialist

    Oregon Licensed Patient Services Specialist

    VirtualVocationsTamarac, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Services Specialist - Remote.Key Responsibilities Provide patient-centered, coordinated access to healthcare facilities and services Assist patients with appoi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Patient Scheduling Coordinator

    Patient Scheduling Coordinator

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Scheduling Coordinator to assist in scheduling visits and addressing patient inquiries. Key Responsibilities Coordinate day-to-day schedules for field staff and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days