Assistant Service Manager

Assistant Service Manager (ASM)

About Sewell:

Sewell Automotive Companies is a family-owned business founded in 1911. Our mission is to provide the best vehicle sales and service experience for our customers. We do this in a way that fosters the continuous improvement of our people and our company. We are a top-performing, thoroughly professional, and genuinely caring organization in all that we do. We have 20 dealerships and 8 collision centers located in Dallas, Fort Worth, Grapevine, Plano, McKinney, Houston, Austin, San Antonio, and Sugar Land.

Sewell Automotive Companies offers opportunities with the following brands:

AudiBMWBuickCadillacGMCINEOSInfiniti

Land RoverLexusMercedes-BenzMINISubaru

Responsibilities:

--Communicate with customers throughout all stages of the service process

--Manage, organize, and track all customer service concerns

--Communicate service needs to the customer based upon the technician’s diagnosis

--Maintain a working knowledge of all manufacturer vehicles and updates

--Demonstrate a “servant’s heart” by creating unique and personalized experiences

--Represent Sewell in a professional and caring manner

--Achieve critical service goals and customer satisfaction goals

Requirements:

--Bachelor’s degree

--Organization and attention to detail

--Proficiency in all Microsoft Office products

--Strong written and verbal communication skills

--Luxury retail experience preferred

--Experience in a fast-paced environment

--Availability to work evenings and weekends

--Self-motivation

--Enjoys a competitive and assertive work environment

Benefits:

--A starting guarantee

--Company car lease program

--Continuous education opportunities

--World-class training and associate development

--401(k) with company match starting on day one

--Medical, dental, and vision insurance

--Tuition reimbursement for qualifying associates

--Company-paid short-term disability

--Life insurance and long-term disability options

Sewell Automotive Companies maintains a strong policy of equal employment opportunities for all associates ad applicants of employment. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age over 40, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE