Sr. Creative Account Manager

Senior Creative Account Manager

We are a female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience in the world! From the curation and production of memorable branded merchandise to the distribution of custom products, our team works together to bring brands to life. Think : newsworthy press kits, welcome gifts for new hires, merch sets to promote a product launch, or simply giveaways that people love.

We help companies create personalized experiencescampaigns, new-hire kits, storefronts, event swagthrough a unified tech platform, global fulfillment (180+ countries, 6 warehouses), and hands-on creative collaboration.

The Senior Creative Account Manager is a relationship-builder at heartsomeone deeply understands their clients' business goals and proactively brings smart, scalable gifting strategies to life. This role blends sales leadership, creative thinking, and a strong command of Brilliant's gifting solutions to drive growth, strengthen partnerships, and deliver exceptional client experiences.

Senior Creative Account Managers own client relationships and project success from concept to delivery, independently guiding complex gifting campaigns while ensuring clarity and collaboration across all functions. They're trusted gifting advisors to both enterprise clients and internal teamsspotting opportunities, influencing decision-making, and ensuring every gifting initiative is set up to deliver revenue, margin, and long-term success.

Key Responsibilities :

• Serve as the primary strategic partner to clientscultivating strong relationships through regular touchpoints and consultative guidance.
• Lead complex gifting initiatives end-to-end (from curation to delivery), ensuring programs are set up for success and aligned to client goals.
• Proactively identify creative solutions and growth opportunities that drive revenue, margin, and long-term partnership expansion.
• Maintain clear insight into revenue and pipeline health; anticipate risks and take action to protect and grow the business.
• Manage escalations quickly and empathetically, maintaining trust and client satisfaction.
• Demonstrate expertise in pitching, selling, and implementing Brilliant's technology offerings (Preferred Gift, Storefront, and Automations).
• Collaborate effectively across Sales and internal functional teams, communicating priorities, balancing resources, and ensuring seamless execution.
• Bring deep knowledge of promotional products and industry trends to steer clients toward on-brand, innovative solutions.

Client Management

What You Bring :

Compensation :

$80 - $85k base (depending on experience) and 30% incentive based compensation

Our Recruitment Process

Why Join Brilliant

Brilliant Perks & Benefits : We're pleased to offer our teams Medical, Dental, & Vision benefits in addition to our perks like flexible PTO, paid company holidays, and work from home setup stipend for new hires! Impact at scale : Power automations that drive thousands of personalized gifting experiences annually

Cutting-edge tech stack : Blend APIs, front-end systems, fulfillment workflows, and automation tools

Hands-on collaboration : Work with sales, product, success, and fulfillment teams in a dynamic environment

Global footprint : Support clients across 180+ countries and touch the full giftee journey

Growth & innovation : Contribute to developing new platform capabilities and workflow possibilities