Clinical Education Manager

Description:

Clinical Education Manager

Full-Time

Remote

About the Company:

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners. Our Mission: Delivering leading-edge technology to restore hearing and empower connection.

About the Role:

This role sits at the intersection of Audiology clinical expertise, education, and innovation. As a Product Training & Content Specialist, you’ll bring MED-EL’s technologies to life by creating engaging, compliant training content and delivering impactful learning experiences for both internal teams and clinical partners. Through collaboration, travel, and virtual education, you’ll play a key role in advancing knowledge and confidence in cochlear implant and hearing solutions.

Primary Responsibilities:

• Create, design and develop engaging content on MED-EL’s products and services that align with organizational goals.
• Provide product training for MED-EL staff and clinical customer groups, ensuring that all training content meets US regulatory and product labeling requirements.
• Utilize brand guidelines to ensure consistent application across the organization.
• Liaise with experts in the field and/or developers of new products within the company to develop the technical knowledge necessary to effectively deliver training on new and existing products.
• Deliver regular E-learning events/activities for staff or customers via a virtual format (i.e. AudiologyOnline, Microsoft Teams, Zoom, etc.)
• Support training delivery (synchronous/asynchronous) and troubleshoot technical issues when needed.
• Frequent travel to participate in conferences, organize workshops, meet customers, and present MED-EL training including new hire onboarding and customer-facing workshops. (monthly or more as business requires).

Position Qualifications:

• Doctoral degree in audiology or equivalent required.
• Minimum 8 years cochlear implant experience required, preferred in MED-EL.
• Audiological background with proven clinical expertise in cochlear implants, bone conduction devices and certified as an audiologist.
• Positive attitude, strong personal communication skills, the ability to work as a team and collaborate across departments.
• Microsoft Office, online training delivery systems, learning management systems (LMS), video/audio recording, editing, and rendering for on-demand training modules including Microsoft Suite applications.
• Professional presentation skills, with experience presenting in front of both small and large groups.
• Excellent writing and editing skills with attention to detail
• Online customer training requires as-needed access to an appropriate, quiet, professional environment from which to conduct training sessions.
• Prior experience (or certification) with teaching, training, content development and/or adult learning delivery methods is preferred.
• Project management experience is a plus.
• This position requires knowledge and experience with the various philosophies and approaches to clinical/medical service provision and liabilities to develop effective relationships with customers and clinical staff.
• Certification by the American Academy of Audiology (AAA) or the American Speech-Language-Hearing Association (ASHA) preferred.
• Located in Durham, NC preferred. If not in Durham, you must have access to a direct flight to RDU.

Travel: 50%

What We Offer:

We know that benefits are important to you, and we offer a robust benefits package including:

• Medical, dental, and vision coverage available, effective on the first day of the month following 30 days of active service.
• 401k Match
• Health Savings Account
• Short term and long-term disability paid by the company.
• Company paid life insurance with an option to purchase additional coverage.
• FSA Dependent Care
• Pet Insurance
• Critical Illness
• Accident Insurance
• PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays.
• Employee Assistance Program

MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Requirements: