Senior Manager, Program Management

A company is looking for a Senior Manager, Program Mgmt & Tools.

Key Responsibilities :

Lead and develop a team of Program Managers to enhance product support initiatives

Oversee the planning and execution of programs aimed at improving support operations and customer experience

Identify and implement process improvements to optimize support workflows across teams and regions

Required Qualifications :

5+ years of experience in product support, program management, or operational leadership roles

Experience managing and developing high-performing teams

Strong background in project and program management methodologies

Proven success in driving process improvements and operational excellence

Ability to thrive in a fast-paced, dynamic environment