Inside Sales

Job Description

Job Description

Salary : 70,000-80,000

Were Hiring : Inside Sales

At Horwitz, we dont just offer jobswe build careers. For over 100 years, weve been a leader in HVAC, plumbing, and electrical services, delivering exceptional results while fostering a supportive and innovative workplace.

Joining our team means working alongside passionate professionals in a culture grounded in our six core values :

Safety, Accountability, Professionalism, Motivation, Curiosity, and a Can-Do Attitude.

Position Overview :

The Inside Sales representative plays a central role in supporting Horwitzs Service Division by managing repair sales, customer communication, and technician coordination. This role functions as a bridge between field operations and the client, ensuring timely quoting, follow-through, and customer satisfaction. The position supports the company's operational and financial success while reflecting Horwitzs core values : Safe, Accountable, Professional, Motivated, Can Do, and Curious.

Key Responsibilities :

These responsibilities generally describe the nature of the position and may not be all inclusive :

• Prepare detailed proposals for service repairs or equipment replacements in collaboration with field technicians.
• Coordinate the full lifecycle of service repairs including scheduling, materials procurement, delivery tracking, and communication with field staff.
• Manage purchasing, vendor follow-up, delivery timelines, and work completion tracking.
• Review and approve customer invoices for service work; follow up directly with customers regarding payments or discrepancies.
• Build and maintain long-term relationships with service clients by offering prompt, reliable, and technically informed support.
• Maintain accurate records of open jobs, customer interactions, and quotes using internal software platforms.
• Coordinate with internal service teams (dispatch, billing, field techs) to ensure seamless execution of work.
• Provide responsive communication via email and phone to both internal and external stakeholders.
• Support service growth initiatives by identifying recurring customer needs or upselling opportunities.
• Perform other duties as assigned.
• Conduct yourself in accordance with Horwitz core values : Safe, Accountable, Professional, Motivated, Can Do and Curious.
• Get better every day.

Skills and Education :

Skills and Abilities :

Education & Experience :

Why Horwitz?