CHIEF OPERATING OFFICER

Chief Operating Officer

The Chief Operating Officer (COO) will serve as a key member of the Executive Leadership Team at Goodwill Industries of Southern New Jersey & Philadelphia, responsible for driving operational excellence across retail operations, donated goods, transportation, logistics, and warehouse functions. This position ensures that Goodwill's mission of transforming lives through education, training, employment, and Mission Services programs is powered by a highly efficient, data-driven, and technologically advanced operational platform. The COO will be accountable for scaling operations, optimizing revenue generation from the donated goods / retail enterprise, and aligning operational efficiencies with the growth of Mission Services, including adult education, Helms Academy, digital literacy, re-entry, and workforce development programs. This role is pivotal in ensuring that Goodwill's donated goods and retail enterprise continues to serve as a powerful engine for funding and expanding Mission Services. By integrating a technology-first mindset to operations, the COO will help Goodwill scale its mission impact by improving productivity, donor and customer experience and supply chain management.

Key Responsibilities

Leadership & Strategy

• Partner with the CEO and Board to establish and execute organizational strategy, ensuring alignment of retail, operational, and Mission Services functions with Goodwill's mission and growth objectives.
• Provide visionary leadership in leveraging technology, automation, and data analytics to enhance operational effectiveness while supporting workforce development and educational outcomes.
• Foster a culture of accountability, continuous improvement, innovation, and mission-driven impact across both operations and Mission Services.

Retail & Donated Goods Operations

Transportation & Logistics

Financial & Operational Performance

People & Culture

Benefits Overview : Benefit eligibility is tied to whether you are a full-time employee or part-time employee. Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO / Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Qualifications

Education & Experience

Skills & Competencies