Customer Service

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

problem resolutionpositive attitude and resiliencefamiliarity with crm systems and practicesproblem-solving abilitiesproblem-solving skillsability to multitask and prioritize effectivelyability to multitask and prioritize under pressureadaptabilitytime managementempathymultitasking and prioritizationtime management skillsanalytical abilitiesability to multitask and prioritize effectively under pressurestrong analytical and problem-solving abilitiesstrong analytical skillscustomer service representativesorganization skillsknowledge of crm systemsproficiency in customer service softwarecrm systems and practicesbilingualismflexibilityresilienceexcellent organizational skillsteamworkdocumentationsales supportcustomer service and supportcustomer satisfactionability to multitasksalescustomer feedbackcrm knowledgeservice excellenceprioritizationanalytical and problem-solving abilitiesfamiliarity with crm systemscustomer feedback analysiscommunicationinterpersonal skillscustomer service software proficiencycustomer relationship management (crm)flexible schedulingcustomer satisfaction and service excellencecustomer feedback gatheringanalytical skillsorganizational skillsmulti-taskingcrm familiarityconflict resolutioncommunication skillsexcellent organizational and time management skillseffective communicationflexibility in scheduleproblem-solvingflexibility and adaptabilityproficiency in customer service software and toolsbasic understanding of business operations and customer needsorganizational and time management skillscrm systems familiaritycustomer service skillspositive attitudecollaborationflexible schedule availabilityorganizationteam collaborationability to multitask and prioritizeactive listeningcustomer service softwarecustomer satisfaction commitmentstrong oral and written communicationlanguage fluencyoral communicationstrong interpersonal skillsresilience in challenging situationsfluent in multiple languagescustomer feedback managementbilingual or multilingual abilitiesstrong oral and written communication skillswritten communicationproblem solvingstrong communication skillsflexibility in schedule availabilitymultitaskingbasic understanding of business operationscrm systemscustomer service experienceoral and written communication skillscustomer serviceteamwork and collaboration

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000