AVP, Process Excellence Delivery (REMOTE)

Lean Transformation Leader

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility?.

Job Responsibilities

Lead the deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.

Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).

Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.

Use a standard set of Lean / Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function.

Responsible for the consistent and successful delivery of agreed standard work.

Guide training and problem solving workshops with senior managers & teams.

Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.

Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture performance standards.

Skills & Competencies

Diversity & Inclusion Aptitude

Ability to work well with a variety of different individuals

LEAN Transformation experience

Operational and Analytical thinking

Effective communication, listening and facilitation skills

Insurance knowledge and strong business acumen

Strong organizational skills with high level of attention to detail

High Emotional Quotient and Professionalism

Experience

7+ years of experience as a Lean management leader with demonstrated success in leading end to end transformational change

Experience in the financial services or insurance industries and an understanding of operational management practices (preferred)

Lean or similar certification, or experience implementing continuous improvement principles in service environments / organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.)

Proven track record developing and / or implementing Lean / continuous improvement initiatives

Demonstrated ability to effectively interpret data and measure performance

Ability to handle changing priorities and use good judgment when working in challenging situations

Superior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the company

Deep knowledge and demonstrated application of change management principles, practices, methodologies and tools

Exceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences

Strong ability to facilitate, teach & coach diverse set of audience

Able to work collaboratively in a team environment, and deliver effective consulting and coaching

High degree of integrity and ability to handle confidential matters and sensitive situations with discretion

Demonstrate proficiency in project and program management

Demonstrate proficiency in data mining and analysis

Education

Bachelor's degree with related experience or Master's in related field required. Work experience may substitute for education requirement.

Professional Lean Certification (is a plus)