Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance

ABOUT OUR AGENCY:
I began my journey with State Farm in 2006, working for an agent before opening my own agency in 2014. Today, I lead a team of seven, where collaboration and a supportive work environment are at the core of what we do.

We believe in taking care of our team, offering benefits such as two weeks of PTO, full dental and vision coverage, an HSA account, a SIMPLE IRA, and paid holidaysincluding your birthday!

With a background in Recreation from Pacific Lutheran University, I have always valued community involvement and mentorship. Ive had the privilege of volunteering with Big Brothers Big Sisters, Boys and Girls Club, and Rotary Youth Leadership Awards (RYLA). In our office, teamwork and a positive culture are key, making it a great place to grow and succeed.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Mike Ramirez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.