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System Admin
System AdminATC • Kansas City, MO, USA
System Admin

System Admin

ATC • Kansas City, MO, USA
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DETAILS

The company : Our client is a leading healthcare IT company dedicated to providing a comprehensive technology platform that addresses critical needs in healthcare organizations, including managed services, data orchestration, analytics, artificial intelligence, technology infrastructure, and information security. Operating in a remote structure for most roles, the end-client prioritizes flexibility, work-life balance, and a collaborative, inclusive work culture.

The role : The IT Support Technician role is the face of Focus Solutions for our MSP clients in the Kansas City, MO, metro area. The ideal candidate will excel in end-user support as well as some degree of support for devices, servers, and networks. This role also involves engaging / updating client stakeholders as needed.

KEY SKILLS (3+ years) :

  • Helpdesk / IT Support
  • Desktop / Server Support
  • Network Support – Basic (TCP / IP, DHCP, DNS, Routers / Switches, etc.)
  • AD Support – Basic (PW Resets, Assigning Users / Permissions, etc.; AD, AAD, Entra)
  • AD Support – Azure Active Directory (AAD)
  • AD Support – Azure Entra ID
  • Microsoft 365
  • Microsoft 365 - Rollouts
  • Virtualization (VMWare, Hyper-V, etc.)
  • Service Management Tools (ServiceNow, JIRA, etc.)
  • End Point Management Tools (MECM, SCCM, WSUS, etc.)
  • Roles working with Client Stakeholders

DESIRABLE CERTIFICATIONS :

  • Microsoft
  • Azure Administrator Associate (AZ-104)
  • Modern Desktop Administrator Associate (MD-102; Microsoft 365; Formerly MD-100, MD-101)
  • Messaging Administrator Associate (MS-203; Microsoft 365)
  • Teams Administrator Associate (MS-700; Microsoft 365)
  • Identity and Access Administrator Associate (SC-300; Azure AD, Entra)
  • Security, Compliance, and Identity Fundamentals (SC-900)
  • Fundamentals (AZ-900 / MS-900)
  • General
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CCNA

    • PREFERRED SKILLS :

  • Healthcare domain
  • Healthcare software applications (EHR, EMR, etc.)
  • MDM (InTune, Mobile Devices, etc.)
  • Network Security
  • Network Security Azure

    • RESPONSIBILITIES :

  • Advanced Troubleshooting and Escalation Support
  • Identity and Access Management (IAM)
  • Tools : Entra ID / Azure AD, Microsoft Defender for Identity, Azure AD Connect, SAML / SSO integration understanding
  • Microsoft 365 Service Administration
  • Tools : Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, Compliance Center (DLP, retention, audit)
  • HW / SW support escalating if needed to T3 regional teams.
  • Set up, configure, and adjust software on desktops and workstations. Patch as necessary.
  • Work directly with users at their locations to address and solve technical challenges that cannot be addressed remotely.
  • Develop and update SOP and IT Troubleshooting documentation.
  • Delegate persistent problems with suitable internal groups or 3rd Party Vendors until resolved.
  • Remain informed about current developments and industry standards in IT Healthcare domain.
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