Access Specialist

Job Description

Job Description

Salary : $24.44 - $29.48 per hour (DOE) / Additional Differentials Must Qualify

Job Title : Access Specialist

Department : Integrated Health - Lake County

Location : Lakeport, CA

Status : One (1), Full-Time, Non-Exempt

Hours : 40 hours per week

Salary : $24.44 - $29.48 per hour (DOE) / Additional Differentials Must Qualify

Open Date : December 16, 2025

Close Date : Open Until Filled

Pay Differentials Offered (must qualify through testing or verification) :

• Language Translation - Bi-cultural Spanish : $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language : $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language : $2.00 per hour

Overview :

The Access Specialist in Lake County works as a part of the Integrated Health team serving vulnerable people across the county. Our Integrated Health Services seek to support all elements of life a whole person care approach linking behavioral health, physical health, housing, and more. Services provided through this department include Enhanced Care Management (ECM), housing support services, emergency shelter, and coordination with other agency departments / programs, as well as community partners and resources.

The Access Specialist is responsible for outreach efforts to connect people with the services we provide. This includes contacting the clients who are referred and / or the agencies who refer people to us, describing the benefits of our programs to clients and other organizations, attending community events, and other methods to raise awareness about our services. The Access Specialist conducts screening and intake interviews in person and over the phone, gathering information needed to connect them with ECM, housing support services, and emergency shelter. The Access Specialist also coordinates the programs participation in the Lake County Continuum of Cares (LCCoC) Coordinated Entry System (CES). CES is a county-wide system that aims to connect people experiencing homelessness with support services and housing. Assists individuals and families with gathering information to meet requirements of the CES. Ensure all CES data entry and reporting are completed. Supports clients with accessing supportive services and resources submitting and following up on referrals. The ideal candidate has exceptional customer service skills, is approachable and able to build trust with the people we serve, is highly organized, and has technical skills for managing data. This position requires an ability to be accepting and demonstrate compassion and empathy while working with diverse staff, clients, and community partners.

Our Integrated Health department supports clients through our Xamitin Haven emergency shelter in Lakeport, the RCS Lake County campus in Lakeport, and our office in Clearlake. This position would be stationed primarily in our support services wing at Xamitin Haven, while also supporting outreach to the children and families serving through the Lake County campus, and the children, families, and adults served through our Clearlake office.

Key Responsibilities :

Education :

Experience :

Other Qualifications :

Conditions of Employment :

Driving Requirement :

This position requires the use of a personal vehicle for business purposes and on-call rotation.

Other Requirements :

Training Provided :

Benefits :

To Apply :

Please visit our website atRedwood Community Servicesto apply or learn more about our values and services.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.