OTA Operations Engineer - Triage

About Us Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world. The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more connected, more intelligent, more sustainable for everyone. Role Summary As the Triage Engineer, you will be responsible for supporting a global engineering operations team function that will maintain vehicle software updates and fleet health data for not only today’s adventures but tomorrow’s as well. Specifically, this role will be engaged in collecting, researching and analyzing errors pertaining to vehicle software updates. This role is situated meaningfully within vehicle software engineering with cross-functional visibility and is a ground floor opportunity to revolutionize the connected car segment through development of streamlined and automated processes for managing vehicle software updates. Responsibilities Ensure robust software update support for all consumer/commercial vehicles by proactively managing software updates and anomalies across Rivian’s global fleet. Responsible for predicting, testing, and validating OTA and vehicle telematics solutions, end to end in partnership with Rivian Engineering and other teams. Work cross-functionally with engineering, product, design to onboard and validate new OTA integrations, solutions, and features prior to releasing to production and drive better system design Perform data analysis to maintain and monitor fleet health across the Rivian fleet. Qualifications Bachelor of Science in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or a related field 3+ years working as technical engineer within the IoT, fleet management/ wireless/networking, or connected car/EV industries Experience with IoT solutions that involve complex OTA campaigns, fleet management software lifecycle management Preferred: Experience with networked embedded systems (CAN, Ethernet, LIN, DOIP, ISOTP) Experience with embedded flashing protocols (UDS, XCP) Familiarity with vehicle diagnostics and common UDS services Familiarity with cybersecurity, TCP/IP systems Pay Disclosure Salary Range for Palo Alto Based Applicants: $105,100 - $131,400 (actual compensation will be determined based on experience, location, and other factors permitted by law). Salary Range for Irvine Based Applicants: $96,700 - $120,900 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian and Volkswagen Group Technologies provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Total Rewards Total compensation packages for this position include base salary, eligibility for an annual performance bonus, and eligibility for equity. In addition, our benefits package has been designed to support the health and wellness of our employees. Benefit offerings include Flex Time Off, retirement savings plans as well as medical, vision and dental coverage. For more information on RV Tech’s comprehensive benefits package for full-time employees, check out our Global Benefits Site. External candidates can apply for this role through the RV Tech Careers site (https://rivianvw.tech/#careers). If you are a current employee, please apply through our internal job board (https://internal-careers-rivian.icims.com/). Equal Opportunity Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status. Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian and VW Group Technologies (“Rivian and Volkswagen Group Technologies”) may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies’ service providers, including providers of background checks, staffing services, and cloud services. Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please see our Candidate Data Privacy Notice (English) and Candidate Data Privacy Notice (Serbian) for more information. Please note this job posting represents an open, active vacancy. Additionally, we are currently not accepting applications from third party application services.