Document Clerk & Administrator

Bob Smith MINI BMW’s #1 goal -- create a healthy & positive work environment, allowing us to attract the best people in our market. We pride ourselves on our stellar culture – you should love coming into work every day.

As a Document Processor at, you will play a critical role in ensuring the accurate and timely processing of funding documents, DMV paperwork, and compliance with all applicable state and federal regulations. You will work closely with the sales and the business office teams to facilitate smooth vehicle transactions and maintain a high level of customer satisfaction. Our dealership is open 7 days/ week and you must be open to working some nights and weekends.

Set yourself apart from the ordinary routine of the typical job. Family owned & operated

WE OFFER:

• Competitive Compensation
• Family-owned/operated
• New state of the art building with updated technology
• Flexible schedule
• Bonus incentives
• Tenured management team
• Medical, Dental, Life, Disability and Cancer Plan
• 401K
• Paid Vacation
• Training
• Career Development
• Company vehicle lease program
• Multi-year Center of Excellence Recipient
• High Volume Store

RESPONSIBILITIES

1, **Document Processing:**
- Review and process funding documents, ensuring accuracy and completeness.
- Prepare and submit DMV paperwork, including title and registration forms, in accordance with state-specific requirements.
- Verify that all customer information, vehicle details, and financial data are correctly documented.
- Ensure all documents are signed, dated, and filed appropriately.

2. **Compliance:**
- Stay up-to-date with state and federal regulations related to vehicle sales, financing, and DMV processes.
- Ensure all paperwork adheres to compliance standards, including privacy laws, lending regulations, and dealership policies.
- Identify and report any discrepancies or potential compliance issues to the appropriate department.

3. **Coordination and Communication:**
- Coordinate with the business office to ensure timely funding from financial institutions.
- Liaise with sales representatives to ensure all necessary documents are collected and processed.
- Communicate with customers to clarify any document-related queries and provide assistance in completing paperwork.

4. **Customer Service:**
- Provide excellent customer service by guiding customers through the document processing phase of their vehicle purchase.

- Address customer concerns related to paperwork and documentation in a professional and timely manner.

QUALIFICATIONS

• Arrives to work on time.
• Follows instructions from a supervisor.
• High school diploma or equivalent; additional certifications in automotive, finance, or compliance are a plus.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Previous experience in document processing, preferably in an automotive dealership or similar environment.
• Proficiency in using document management software and dealership management systems.
• Exceptional attention to detail and accuracy in processing documents.
• Understanding of state and federal regulations related to vehicle sales and financing.