Trainer

Payrate : $ - $

Summary :

Training Content Developer– Create and manage technical training content for new-hire, ongoing and ad-hoc training requests for any employee that provides service in the care organization.

The main function of a trainer is to conduct training and development programs for employees. This person is responsible for collecting information, conducting research, and creating training materials and programs.

Responsibilities :

• Develop and manage content for new-hire and ongoing technical training for all levels of in-store staff and call center agents.
• Maintain up to date knowledge of applicable repair standards and processes.
• Strong knowledge of adult learning theory, instructional design, meaningful measurement and evaluation, and multiple learning formats.
• Assist in the design and assembly of training materials. Develop content for specific product and technology.
• Demonstrate competency in both oral and written communication for internal and external personnel at all levels, especially in customer support product training program, repair order work, and troubleshooting activities.
• Utilize internal community to share improvements and experiences in product troubleshooting, failure analysis, diagnostics, and repair techniques.
• Assist in the design and assembly of training materials. Develop content for specific product and technology focused training modules.
• Responsible for daily customer satisfaction with company’s post-sales support activities for product handling.
• Provide assistance to team members when needed or required.
• Applies advanced technical knowledge of departmental principles and procedures including advance root cause analysis and reporting
• Collaborate with team members and subject matter experts to produce accurate and meaningful support materials that provides a differentiator with our competitor OEM’s.
• Assist with calibrating and maintaining test equipment, test cables and ESD safety equipment in accordance with calibration standards and compliance procedures; perform minor repairs, replacement or calibration of equipment or initiate contract repair or replacement orders.
• Performs work within company and regulatory guidelines.
• Collaborate with all stakeholders in order to tailor training to best fit the needs of the team
• Manage the creation and implementation of a variety of different training methods including hands-on, blended, digital, technical and train-the-trainer
• Understand our internal customers that we fully support
• Identify opportunities of improvement or areas of excellence within programs; report findings to senior partners
• Effectively train on how to create exciting experience for consumers
• Innovate new and fun ways to engage team in training and development activities
• Build strong relationships with business partners, account teams, internal management, etc.
• Effectively design / implement training materials to enhance the overall learning experience
• Manage web-based training content within respective CMS and / or LMS
• Build, run and analyze training content reports for completion data as well as content improvement opportunities

Qualifications :

Desired Skills :

Pay Transparency : The typical base pay for this role across the is :   $ - $  / hour . Non-exempt positions are eligible for overtime at a rate of times the base hourly rate for all hours worked in excess of in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, paid days off, days paid bereavement leave, (k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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