Accounts Receivable, Credit & Collections Manager

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX) , we do more than distribute the best pet products-we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we're stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

The Accounts Receivable, Credit & Collections Senior Manager is responsible for leading all aspects of the company's credit, collections, and accounts receivable operations across national distribution network. This role ensures the timely collection of receivables, effective credit risk management, and strong customer relationships that balance risk with sales growth.

The role will drive continuous process improvement, enforce corporate credit policies, and partner cross-functionally with Sales, Legal, and Operations to support profitable growth and working capital optimization.

Schedule Details : 8 : 30am - 5 : 00pm, hybrid schedule, 3 days in office per week.

What You'll Do

• Oversee credit policy and approval process for all new and existing customers to ensure compliance with company standards and risk tolerance.
• Evaluate financial statements, payment history, and industry trends to establish and monitor credit limits.
• Implement and maintain credit scoring models and risk assessment tools.
• Partner with Sales leadership to support growth initiatives while mitigating credit exposure.
• Manage and oversee all aspects of customer collections and cash application processes to ensure accurate, timely, and efficient receipt of payments.
• Maintain strong working capital and DSO (Days Sales Outstanding) performance metrics.
• Develop and lead proactive collection strategies, including account reviews, payment plans, and escalation processes.
• Resolve disputes and deductions in collaboration with Sales and Customer Experience teams.
• Oversee application of payments, reconciliation of customer accounts, and maintenance of accurate AR records.
• Lead, train, and develop a high-performing AR and credit team to meet organizational goals.
• Identify and implement process improvements and automation opportunities within AR and credit operations.
• Drive ERP and system optimization initiatives to improve visibility, controls, and efficiency.
• Establish and monitor departmental KPIs; deliver monthly AR and cash flow reporting.
• Partner with Sales, Customer Experience, and Operations to ensure credit policies support revenue goals while protecting company assets.
• Collaborate with Legal on high-risk accounts, collection actions, and customer agreements.
• Support external audits and internal control compliance for AR and credit functions.

What We're Looking For

Benefits and Perks of Being Part of the PFX Pack!

At Pet Food Experts, we believe great people deserve great benefits-so we make sure you're covered from head to paw!

Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic.

All employment offers are contingent on passing a criminal background check.