Front Desk Associate / Manager in Training

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Training & development

Who We Are :

Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dogs overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, wed love to hear from you!

Perks and Benefits :

• Direct career growth path to Management positions (Asst. Manager / Manager)
• Competitive hourly base pay, plus tips and sales bonuses
• Total Compensation - $23-28 / hr

Base pay is $18- 21 / hr. Can expect $5-7 additional per hour based on tips and commissions incentives.

• Opportunity for base pay increase / raise, contingent on monthly performance evaluations
• Complimentary service membership

About the Position :

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires :

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience in retail or restaurant
• Computer / Technology proficiency
• A passion for dogs and dog health & wellness!
• Willingness to work directly with dogs
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For :

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks :

• Drive membership sales through health and wellness education
• Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
• Working directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities :

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards