Program Manager I

Overview

Coordinated Care Agency offers comprehensive services, enhanced shelter, and housing for people experiencing poverty and homelessness. Our services include permanent supportive housing, enhanced shelter, rapid re-housing, tenant-based voucher programs, outreach and engagement services, day centers, and health services. The purpose of our work is to ensure people have access to the housing, healthcare, and support they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability.

Our mission is to provide a hospitable, low‑barrier program grounded in a housing‑first model. We operate in the spirit of the ministry of presence, fostering individualized attention and respect for each person’s unique circumstances. Our programs serve highly vulnerable individuals who may have significant needs, including severe physical disabilities, chronic or acute mental illness, active chemical dependency, and experiences of trauma. We focus on helping participants obtain or maintain permanent housing through consistent, supportive case management. CCA is committed to ensuring that our services, our agency, and our communities are free from the dehumanizing impacts of racism. We strive for anti‑racist practices and programming by advancing racial equity and justice in our daily work.

The Program Manager oversees daily program operations, ensuring high‑quality services for the program’s target population while providing direct supervision to a team of 4–5 housing case managers. This role is responsible for maintaining compliance with organizational and grant requirements, supporting case managers in best practices, and ensuring accurate documentation of expenditures, enrollments, and outcomes in the program database. The Program Manager also provides direct client support and advocacy as needed and serves as the acting Program Director in their absence, ensuring continuity of leadership and program administration.

This position offers a compensation range of $30.02 – $33.40 per hour (DOE)

Full‑time, 40‑hour position include a competitive benefits package :

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS / CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Responsibilities

Supervisory responsibilities

Management responsibilities

Community responsibilities

Client support

Miscellaneous

Job Conditions :

This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes, bloodborne pathogens or other bio-hazardous materials in the course of doing business. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies and working on-call.

This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders. These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection.

Physical Requirements : The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements :

The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.

Qualifications

Minimum Qualifications

Preferred Qualifications

Substitute Qualifications

Note to Internal Candidates : HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE / EMPLOYER PLEDGE : We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.