Support Center Agent

A company is looking for a Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries.

Key Responsibilities

Resolve customer issues such as password resets, account creation, and troubleshooting

Assist client users in defined processes and maintain professional communication

Manage internal and external communications and maintain knowledge of workflows and SOPs

Required Qualifications

High school diploma or equivalent (required)

Associate or Bachelor's degree (preferred)

Proven ability to work independently and stay organized

Proficiency in Microsoft Office applications

Two years of customer support experience (preferred)