Manager, NOC

Make An Impact With Ntt Data

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

This position is a management role for the NTT DATA Global IP Network (GIN AS-2914), responsible for the management of the NOC (Network Operations Center) as a whole. This is a seasoned people management role that ensures excellent customer service and experience, as well as sound operational practices. The NOC is the heart of network operations for GIN. It is a crossroads for communication between internal groups within GIN as well as external groups such as customers, peers, vendors, carriers, and facilities. It bears the responsibility of ensuring the smooth operation and performance of the production network and its connections to external networks. The NOC monitors the Global IP Network, and conducts or oversees additions / modifications / deletions within it.

This role works towards the professional development of the individuals within their team, whilst fostering cohesiveness within the team whilst fostering a collaborative and innovative team culture focused on operational excellence.

Key Responsibilities :

• Works with relevant NOC managers to manage the Global IP Network Operations Center.
• Manages NOC technicians' Realtime and non-Realtime responsibilities.
• Ensures training and growth of NOC technicians.
• Ensures maintenance and upkeep of the NOC work environment.
• Works with relevant NOC managers on assigned projects to ensure and enhance the NOC's capabilities.
• Ensures customer service quality and experience are maintained to the highest standard.
• Ensures operational excellence, both of individual technicians and the NOC as a whole.
• Takes escalations and works with related internal groups or external parties as needed to achieve resolution.
• Develops improvements of process, procedure, practice, and the documentation and implementation of such.
• Facilitates communication and cooperation within the NOC, and between the NOC and other groups.
• Interfaces with groups outside of the NOC, which includes teleconferences, travel for face-to-face meetings, etc.
• Manages NOC scheduling, payroll, and other HR related items.
• Works with the business area head to determine hardware, software, and budgetary requirements for the NOC.
• Sets goals for employees and help employees to achieve them.
• Responsible for ensuring that immediate teams participate and successfully completes all companywide mandates / training in a timely manner.

Qualifications (Knowledge / Skills / Abilities) Core Competencies :

Education And Experience :

Workplace type : Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.