Facilities Manager

If You're Passionate About Kids Or The Sport Of Swimming, You're At The Right Place

If you're passionate about kids or the sport of swimming, you're at the right place. We are looking for enthusiastic, self-motivated, energetic individuals that love children, to join our team. We specialize in providing swim lessons in our warm water, warm air facility that is family-friendly. This is a great part-time or full-time opportunity for stay-at-home parents, retirees, college and high school students, or anyone looking for a job that delivers real fun! Paid training, set shifts, no late nights, & great benefits including free swim lessons for immediate family members!

Drive successful SafeSplash business through excellence in overall management of the location with emphasis on business operations, employee management including human resources, client services representative management, marketing, retail, and business development including community outreach.

Essential duties and responsibilities (including but not limited to):

• Works closely with the location owner and GM.
• Employee management maintains staff by recruiting, hiring, orienting, scheduling, and training employees; ongoing management of staff; maintain a safe and secure work environment; develop a positive work culture that encourages employee growth
• Works closely with the aquatics director to accomplish these goals on the swim side of the business
• Accomplish staff results by communicating job expectations; reviewing and appraising job results with regular evaluations; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Customer relations ultimately responsible for the customer experience at SafeSplash. Must maintain quality customer service by enforcing high customer service standards amongst all employees. Analyze and resolve customer service problems, identify trends, developing and implementing improvement strategies.

Human resources in addition to employee management duties listed above, also responsible for the ongoing administrative activities involved with staff employment. This includes, but is not limited to: management of employee policies and procedures, payroll, and employee benefits.

Marketing responsible for location marketing efforts. Works closely with the SafeSplash corporate marketing department to implement corporate material. Manages local grassroots efforts and community outreach to local programs. Manages all communication with current clients and future clients.

Business development establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Other duties: perform other duties as assigned.

Position qualifications and requirements:

• 2 years of management experience in customer service
• extensive experience with computer scheduling software
• experience using spreadsheets and word processing software such as Microsoft Windows
• detail-oriented: pays attention to everything, is able to troubleshoot, and make decisions
• a team-driven leader: cares about staff and leads with the intent to build up the whole team
• exceptional guest relations and communication skills
• outstanding multi-tasking abilities: able to handle, and coordinate multiple schedules; keep swim instructors and clients on time; check people in and out - simultaneously
• happy disposition; hospitable and caring
• flexible schedule: will be required to work some evenings and weekends
• preferred skills: swim lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression.

Compensation: commensurate with experience and skills

benefits/perks (may vary by location):

• great pay
• flexible schedules
• work/life balance