Talent.com
Registration Specialist
Registration SpecialistGraham • Springfield, MA
Registration Specialist

Registration Specialist

Graham • Springfield, MA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.permanent]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Position : REMOTE – Registration Specialist

Status : Full-Time Hourly (40 hours)

Hours : Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch

ABOUT THE ORGANIZATION :

This is a temporary, REMOTE – Registration Specialist opportunity with the possibility of becoming a permanent position based on business needs.

The Registration Specialist plays a crucial role in providing support for clients as they transition from client intake (clients in onboarding) to the support pipeline (active clients). This position is responsible for maintaining client loyalty, upselling existing clients to new services, fostering long-term relationships, facilitating overall client service, and ensuring clients achieve their goals. The Registration Specialist. serves as a trusted partner to assigned clients and must have a strong background in achieving key performance indicators (KPIs) and service level agreements (SLAs) as an account manager, client success manager, or similar role.

COMPENSATION & BENEFITS :

  • Temporary job opportunity in a very reputable organization
  • Paid Sick Time
  • Paid Vacation
  • Health insurance, medical and dental
  • Free FinFit Financial Wellness Benefit
  • Free Personal Financial Training Library Benefit
  • Shopping Discount Program, Workplace Advantage
  • Employee Assistance Program
  • Counseling
  • Legal & Financial Consultations
  • Pharmacy Discount Card

ESSENTIAL FUNCTIONS and RESPONSIBILITIES :

  • Provide support to clients transitioning from client intake to the support pipeline, ensuring a smooth onboarding process and continued satisfaction.
  • Maintain client loyalty and foster long-term relationships by understanding clients' needs and goals and providing tailored solutions.
  • Upsell existing clients to new services, driving revenue generation and enhancing client satisfaction.
  • Facilitate overall client service, addressing inquiries and resolving issues promptly and effectively.
  • Monitor client progress and ensure they are achieving their goals and objectives.
  • Demonstrate strong computer literacy and familiarity with various software applications, including email, word processing, CRM, and online research tools.
  • Drive client retention and revenue generation through successful relationship management and proactive engagement.
  • Utilize patience, empathy, and de-escalation techniques to address client concerns and maintain positive client relationships.
  • Exhibit key attributes such as customer focus, judgment / decision-making, prioritization, adaptability, conflict management, written and oral communication skills, pragmatism / problem-solving, resourcefulness / initiative, and active listening.
  • EXPERIENCE AND REQUIRED QUALIFICATIONS

  • Strong organizational skills with a keen attention to detail
  • Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Proven experience in achieving KPIs and SLAs as an account manager, client success manager, or similar role.
  • Excellent communication skills, both written and verbal, with a keen eye for syntax, grammar, and vocabulary.
  • Demonstrated success in driving client retention and generating revenue through relationship management and upselling.
  • Strong computer literacy, including proficiency in email, word processing, CRM, and software navigation.
  • Experience teaching or demonstrating software functionality and driving adoption internally or externally.
  • Ability to prioritize tasks effectively, adapt to changing circumstances, and manage conflicts professionally.
  • Patience, empathy, and strong client de-escalation skills to address client concerns and maintain positive relationships.
  • PHYSICAL DEMANDS

  • This position routinely utilizes standard office equipment such as laptops, computers, phones, photocopiers, and filing cabinets, in a home office as well as an in-person office environment.
  • Ability to lift / move up to 20 pounds.
  • This position is generally performed in a professional office setting; 70% sitting, 20% standing, and 10% walking.
  • The physical requirements described are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a qualifying disability to perform the essential functions.
  • GENERAL INFORMATION : Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

    [job_alerts.create_a_job]

    Registration Specialist • Springfield, MA

    [internal_linking.similar_jobs]
    Patient Access & Scheduling Specialist

    Patient Access & Scheduling Specialist

    Trinity Health • Hartford, CT, United States
    [job_card.full_time]
    A leading healthcare provider in Hartford, CT is seeking a full-time Business Services Representative.The role involves ensuring accurate patient registration, managing co-pay collections, and prov...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Recreation Specialist (1.5)

    Recreation Specialist (1.5)

    Education & Training Resources LLC • Chicopee, MA, US
    [job_card.full_time]
    Organizes and supervises on and off-center student recreation activities.MAJOR DUTIES AND RESPONSIBILITIES : .Organizes and supervises on and off-center recreation activities for students.Assists in ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Telemetry / Med-Surg Float RN

    Travel Telemetry / Med-Surg Float RN

    Assured Nursing • Northampton, MA, US
    [job_card.full_time]
    Assured Nursing is seeking a travel nurse RN Telemetry Med Surg for a travel nursing job in Northampton, Massachusetts.Job Description & Requirements. Performs duties in the following areas : Med...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Credentialing Specialists

    Credentialing Specialists

    Armada • Hartford, CT, United States
    [job_card.full_time]
    YES, nationwide to support onsite credentialing operations as mission needs require.CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT • • • • • • • •. Credentialing Specialists will provide credentialing serv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    401(k) Specialist

    401(k) Specialist

    Kestra Financial Independent Advisor • Avon, CT, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Kestra Financial Independent Advisor is looking for a knowledgeable and detail-oriented 401(k) Specialist to join our team. In this role, you will be responsible for managing and administering 401(k...[show_more]
    [last_updated.last_updated_30]
    Employment & Training Specialist 2

    Employment & Training Specialist 2

    VIABILITY, INC • Holyoke, MA, US
    [job_card.full_time] +1
    Thank you for exploring a career with us! Our team of 500+ dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Program Specialist - Rental Assistance Office

    Program Specialist - Rental Assistance Office

    Springfield Housing Authority • Springfield, MA, US
    [job_card.full_time]
    The Springfield Housing Authority, consistent with its equal opportunity and affirmative action policies, invites applicants for the position of : . Program Specialist, Rental Assistance Office.Positi...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Travel Interventional Radiology Technician

    Travel Interventional Radiology Technician

    Springboard Healthcare • Hartford, CT, US
    [job_card.full_time]
    Springboard Healthcare is seeking a travel Interventional Radiology Technologist for a travel job in Hartford, Connecticut. Job Description & Requirements.Interventional Radiology Technologist.S...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Interventional Radiology Technologist

    Travel Interventional Radiology Technologist

    Premier Medical Staffing Services • Springfield, MA, US
    [job_card.permanent]
    Premier Medical Staffing Services is seeking a travel Interventional Radiology Technologist for a travel job in Springfield, Massachusetts. Job Description & Requirements.Interventional Radiolog...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Premium Administration Specialist I

    Premium Administration Specialist I

    Aon • Farmington, CT, United States
    [job_card.full_time] +1
    Premium Administration Specialist.Considering a job change? Take look at Aon! We are hiring for Premium Administration Specialist with our Operations team based in Farmington, CT.This is a hybrid r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Registration Coordinator

    Lead Registration Coordinator

    Holyoke Medical Center • Holyoke, Massachusetts, United States, 01040
    [job_card.full_time]
    Holyoke Medical Center is a proud 219-bed community hospital that has served the healthcare needs of the pioneer valley for over 125 years. We continue to grow and address the needs of our community...[show_more]
    [last_updated.last_updated_30]
    Travel Interventional Radiology Technologist

    Travel Interventional Radiology Technologist

    Health Advocates Network - Northeast • Hartford, CT, US
    [job_card.full_time]
    Health Advocates Network - Northeast is seeking a travel Interventional Radiology Technologist for a travel job in Hartford, Connecticut. Job Description & Requirements.Interventional Radiology ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Inpatient Psychiatric RN

    Travel Inpatient Psychiatric RN

    Nightingale Nurses • Holyoke, MA, US
    [job_card.full_time]
    Nightingale Nurses is seeking a travel nurse RN Psychiatric for a travel nursing job in Holyoke, Massachusetts.Job Description & Requirements. You may not realize it, but as an RN with real worl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Telemetry / Med-Surg Float RN

    Travel Telemetry / Med-Surg Float RN

    PRIDE Health • Northampton, MA, US
    [job_card.full_time]
    PRIDE Health is seeking a travel nurse RN Telemetry Med Surg for a travel nursing job in Northampton, Massachusetts.Job Description & Requirements. Pay package is based on 12 hour shifts and 36....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CCU Registered Nurse

    Travel CCU Registered Nurse

    LRS Healthcare - Travel Nursing • Northampton, MA, US
    [job_card.permanent]
    LRS Healthcare - Travel Nursing is seeking a travel nurse RN CCU - Coronary Care for a travel nursing job in Northampton, Massachusetts. Job Description & Requirements.LRS Healthcare - Travel Nu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Reinsurance Contracts Specialist

    Senior Reinsurance Contracts Specialist

    Munich RE • Hartford, CT, United States
    [job_card.full_time]
    Negotiates, formalizes and documents assumed reinsurance contracts and other legal documents for all lines of business between HSB and assigned client companies in compliance with internal standard...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Interventional Radiology Specialist (m / w / d)

    Travel Interventional Radiology Specialist (m / w / d)

    AlliedTravelCareers • Hartford, CT, United States
    [job_card.permanent]
    Competitive weekly pay (inquire for details).AlliedTravelCareers is working with Health Advocates Network to find a qualified Interventional Radiology in Hartford, Connecticut, 06105!.Comprehensive...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Credentialing Specialists

    Credentialing Specialists

    Armada Ltd • Hartford, CT, US
    [job_card.full_time]
    YES, nationwide to support onsite credentialing operations as mission needs require.UPON AWARDING OF GOVERNMENT CONTRACT • • • • • • • •. Credentialing Specialists will provide credentialing service and sup...[show_more]
    [last_updated.last_updated_30] • [promoted]