Customer Service Representative

DHL Supply Chain Hiring

DHL Supply Chain is hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include a minimum of six months to one year experience within a dispatch or transportation management system to build and schedule truckloads and / or ltl shipments based off load request sent from the tms. Ability to effectively communicate via oral and written communication with transport carrier and client to schedule pickups and research and resolve any issues that occur. Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.

Position : 1st shift customer service representative shift : 8 : 00am - 4 : 30pm monday-friday pay : $22.25 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and / or experience : ability to effectively communicate via oral and written communication with transport carrier and client to schedule pickups and research and resolve any issues that occur. Must have intermediate or higher experience with microsoft office (excel, outlook, word) experience using a commercial wms (warehouse management system) such as jda (preferred), blue yonder, red prairie, jda, sap-preferred, etc, experience with view software is preferred. Ability to quickly adapt and learn to navigate through customer portals. Ability to work in a fast-paced, customer-centric team environment. Proficient in email communication. Looking for someone with a good attendance record. Able to prioritize and multi-task. Open to learning new skills. Team player and safety focused

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a great place to work in the us and canada! Our excellent benefits packages includes :

• affordable medical, dental, and vision coverage available beginning on your 30th day - pto program for all associates, including paid holidays and vacation - 401(k) with generous company match - tuition reimbursement program - excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role purpose :

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key accountabilities :

Required education and experience :

Our organization is an equal opportunity employer.