Admin Assistant

Admin Assistant

3-6 months

Cheyenne, WY

100% onsite

potential to convert

Standard Hours Per Week : 40.00

TECHNICAL SKILLS

Must Have

Computer Applications

Computer Literacy

Detail-Oriented

Internet Applications

Microsoft Applications

Typing Accuracy

Nice To Have

Business Office

Mail Processing

Registered Agent knowledge

Self Motivation

Service of Process knowledge

Under direct supervision, provides general administrative support to a department.

SUMMARY :

The Office Assistant is responsible for processing department, Virtual Office, and Registered Agent mail. Also responsible for processing Services of Process (SOPs). Answering phone calls and requests for client account maintenance, handling inbound / outbound correspondence, data entry, and miscellaneous administrative tasks as assigned. Since this position requires interaction with team members and clients of all organizational levels via telephone and email, it is essential that this individual have effective customer service, communication, and problem-solving skills.

ESSENTIAL FUNCTIONS :

Ensure superior customer service is provided at all times.

Answer incoming phone calls and support tickets Escalate calls and tickets as needed to other teams or departments.

Communicate with clients and colleagues in an efficient, professional and courteous manner.

Retrieve, sort, distribute, log and forward correspondence.

Process mail and packages.

Maintain consistent attendance and punctuality.

Maintain professional demeanor and appearance.

Maintain high level of professionalism and a positive attitude.

Assist with receiving and handling of service of process.

Delivery and handling of filings with jurisdictional offices. (varies by office location)

Other duties as assigned.

COMPETENCIES, SKILLS AND ABILITIES

Exceptional phone / email etiquette and professional demeanor and appearance.

Effective communication (verbal and written) and relationship building skills.

Analytical critical thinking and problem-solving skills.

Must be very detail-oriented with strong organizational skills.

Ability to work independently and in a team environment.

Ability to be self-directed and work efficiently with minimal supervision.

Ability to multitask and effectively handle multiple time-sensitive projects.

Knowledge of general corporate procedures and / or willingness to learn.

Ability to work in a fast-paced, high-energy environment.

Must be computer literate; intermediate-level skills with MS Office apps are required.

Works effectively with others; looks for and takes advantage of opportunities to help others. Shares knowledge and information willingly and openly.

Is more passionate about the solution than the problem.

Actively supports the spirit of teamwork including participation in improvement-related programs.

Cares about the quality of work and pays attention to detail.

Takes personal responsibility for following through, and for achieving objectives.

Demonstrates commitment to personal growth and learning and applies knowledge in a variety of situations. Treats others with respect : values differences and honors the perception of others.

Demonstrates flexibility and willingness to perform above and beyond expectations to achieve objectives. Displays initiative in seeking new work when time is available.

EDUCATION / EXPERIENCE

Minimum of high school diploma and / or 2 years equivalent experience in customer service.

SUPERVISORY RESPONSIBILITIES :

The Client Support Specialist has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from colleagues and customers whose first language is English. Must be able to communicate via MS Teams and email.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and / or hear. The employee is required to sit for extended periods of time. Must be able to lift and move packages up to 50 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

TRAVEL REQUIREMENTS

This position does not require travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts managements

right to assign or reassign duties and responsibilities to the job at any time with or without notice.