RCM Account Manager

RCM Account Manager

Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope : there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.

At Osmind, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.

Osmind is a San Franciscobased public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.

Responsibilities

• Serve as the day-to-day RCM liaison for assigned clinics
• Own client communication regarding billing performance, denial trends, payer issues, and operational questions
• Establish trust and strong relationships with clinic stakeholders, including practice owners, clinicians, and administrative staff
• Monitor and report on KPIs, including net collection rate (NCR), days in AR, clean claims rate, and first pass resolution rate
• Identify and escalate issues with coding, documentation, front desk, or other clinic operations processes that impact revenue
• Lead monthly performance reviews with clients
• Work with internal product and engineering teams to suggest improvements to EHR & practice management and automation tooling
• Partner with internal billing operations to triage and resolve denials, rejections, and underpayments
• Drive continuous improvement in internal SOPs and handoffs between RCM, implementation, and success

Required Qualifications

Preferred Qualifications

$75,000 - $123,000 a year Depending on experience. The reasonably estimated national salary range for this position is between $75,000 and $123,000 per year, plus an equity package for eligible employees. Actual compensation will be commensurate with the candidate's experience and local cost of labor. In addition, Osmind offers a wide range of comprehensive and inclusive employee benefits, including healthcare, dental, vision, generous family leave, FSA / DCFSA, mental health benefits, a 401(k) plan, and flexible paid time off.