Help Desk Support Specialist - Initial Response Team

Salary : $37,440 - 43,680 per year

Requirements :

• A strong commitment to problem-solving and developing solutions while being able to articulate issues and suggest solutions to both technical and non-technical clients.
• Prior experience in a Help Desk role is essential.
• Familiarity with ticketing systems and various vendor solutions is necessary.
• A+ certification is highly preferred.
• Exceptional time management abilities are crucial for success in this position.

Responsibilities :

Oversee the daily support tickets generated by our clients.

Engage in troubleshooting for desktops and printers.

Handle daily support tasks, including creating and resolving tickets.

Address issues from start to finish, escalating tickets as appropriate while adhering to best practices.

Maintain a thorough understanding of LEFCON technologies, hosted applications, and services.

Manage multiple tickets simultaneously.

Contribute to the development of documentation, knowledge bases, and best practice guides.

Effectively communicate technical information to users with varying levels of technical expertise.

Technologies :

Support

More :

At LEFCON, our mission revolves around enhancing, safeguarding, and delivering reliable technology while offering exceptional support to our employees, unparalleled service to our customers, and meaningful contributions to our communities. We assess our success based on Employee Experience, Customer Satisfaction, and our Financial Performance. We believe that when our team members are passionate about their work, it creates a ripple effect, allowing us to provide an elevated level of service to our clients. When we excel in supporting our team and our customers, the financial outcomes tend to align positively as well. This commitment has earned us a place on Inc.’s Fastest-Growing Private Companies list for the past four years.

This is a full-time position, with a salary range of $18.00 - $21.00 per hour. After 6 months, remote work opportunities will be available. We offer a comprehensive benefits package, including 401(k) plans with matching, dental and health insurance, flexible scheduling, and professional development assistance.

Please ensure you provide a valid email address for the scheduling of initial interviews. Candidates must be able to commute to Harmony, PA 16037 for in-person work.

last updated 51 week of 2025